Most Popular

Outsourcing, Offshoring: Bane or Benefit?

What Is Outsourcing? Outsourcing is the contracting of an internal business process to a third party organization, says Letke, who is founder and CEO of Integrity HR, Inc., in Louisville, Kentucky. She offered her tips at BLR’s Strategic HR Leadership Summit in Scottsdale, Arizona. What’s the Difference Between Outsourcing and Offshoring? The two terms are […]

Bank Saves Time, Money by Not Following ‘The Paper Trail’

Part 1: The Problem with Paper When our saga begins, the paper is new. It is made into a three-part form: one pink, one canary, and one the palest of blues. No one really knows why it has three parts, but everyone who sees it appreciates its delicate hues. After a few months in a […]

hiring

Why Observable Behavior Alone is Not Enough: A Study on Predictive Behavior in Hiring

DISC is one of the most valid and reliable instruments of its kind, originating back to Dr. Marston’s work in 1928. It is estimated that over 30 million DISC assessments are used or sold yearly across the globe. However, it is not enough to only understand or apply DISC theory for critical hiring, training, conflict resolution, and […]

training

Key Takeaways About L&D from a New CGS Report

According to the recent CGS (Computer Generated Solutions, Inc.) What Employees Want in 2019 Infographic, Learning and Development (L&D) is becoming more critical than ever before—for both employers and employees.

What Do Management and Skiing Have in Common?

One of the most common—and most harmful—fault of managers and supervisors is avoidance. In today’s Advisor, a business author explains how this is comparable to skiing while leaning back instead of forward and what this metaphor means for training your managers.

Do You Train Your Leaders to Lead Like Lincoln?

President Abraham Lincoln appointed the best and brightest to his Cabinet, individuals who were also some of his greatest political rivals. He demonstrated his leadership by pulling this group together into a unique team that represented the greatest minds of his time, according to historian Doris Kearns Goodwin. Lincoln demonstrated an ability to withstand adversity […]

Companies’ Online Recruiting Should Comply with Other State Laws

During the pandemic, both employers and employees discovered that remote work could benefit them. Allowing remote work has expanded employers’ pool of applicants nationwide. Despite the advantages of a bigger pool of candidates and cost savings, we’re beginning to see cases stemming from employers’ inadvertent violations of other states’ laws when making work available to […]

Train Employees to Give Memorable Service with These Top 10 Best Practices

  The holiday season certainly brings customer service to the forefront of our thinking, but excellent service is needed 24/7/365 in order to have a successful business. Therefore, in today’s Advisor, we continue our discussion of what makes great customer service—year-round. It’s not about shoes, says Internet shoe company Zappos’ CEO, Tony Hsieh. It’s about […]