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Orient Your Supervisors Toward Better New Employee Orientation

“Orientation has a direct impact on future productivity, performance, and job satisfaction. And you (the supervisor) play a key role in the success of the orientation process.” These words are from BLR’s training program, Audio Click’ n Train: New Employee Orientation: A How-To for Supervisors. Both formal studies and common sense prove that they’re true. […]

Navigating the Sometimes Tricky Terrain of Noncompete Agreements

In a competitive business environment where human talent often represents an organization’s most important asset, noncompete agreements serve as important tools to help companies safeguard their proprietary information and maintain a competitive edge. But these legal contracts, designed to prevent employees from entering into direct competition with their former employers for a specified period after […]

Understanding the Resistant Learner

“Oh yeah? Make me!” Sound familiar? Resistant learners are a constant potential challenge during training, but they can be effectively handled with the right tools. First, you need to understand what’s going on in their brains, says Ancestry.com’s Laura Arellano, CPLP.

EEOC Advocacy for Flexible Leave Policies Snares Prison Medical Provider

The Americans with Disabilities Act (ADA) figured prominently in the tributes surrounding the death of former President George H.W. Bush. One poignant story emphasized Bush’s wry humor as well as how the stroke of his pen in signing the Act into law in 1990 made the physical world more accessible for disabled Americans. After he […]

HR Query: How Job Candidates Can Stand Out in a Competitive Hiring Market

In this week’s HR Query, Amanda Hahn, Chief Marketing Officer at HireVue, and Greg Lewis, Career Advisor at University of Phoenix, share key tips from the hiring experts at HireVue and career advisors at the University of Phoenix on ways to demonstrate confidence and taking control of the interview process. How to demonstrate confidence in […]

Zappos Is NOT About Shoes—Top 10 Ways to Great Customer Service

It’s not about shoes, says Zappos CEO Tony Hsieh, it’s about stories. (See yesterday’s issue for a great Zappos’ customer service story.) It’s about creating more memories, says Hsieh. Hsieh uses the Las Vegas example of Cirque du Soleil. They totally redefined circus with their extraordinary sets and movements, but they didn’t get there by […]

4 Strategies for Managing Employee Stress During the Holidays

The holidays are a time for joy, celebration, parties and potlucks in the office. But for some employees, this time can also be accompanied by stress and anxiety due to end-of-year reports, annual reviews and general burnout. Employers – especially HR and wellness departments – need to be aware of how their employees’ mental health […]

8 Steps to Stopping Intermittent/Reduced Leave Abuse

Alexis, who offered his intermittent leave tips during BLR’s Advanced Employment Issues Symposium, held recently in Las Vegas, is with the Kinaga Law Firm in Los Angeles. 1. Insist on Complete Certs Make sure the medical certification is fully completed, urges Alexis. As the employer, you are entitled to a complete and sufficient certification document. […]