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Engaging Learners—Common Mistakes

Ensuring that training sticks requires a certain level of engagement among trainees, and that’s not always easy to accomplish. One expert answers a couple of top questions regarding keeping learners engaged during training.

Train Employees to Turn Customer Complaints Into Opportunities

It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]

Faces of HR: Bryan Otte on Being Proactive, Trust, and HR’s Impact on the Bottom Line

Before Bryan Otte got his start in the HR industry, he had an impressive career serving in executive marketing and operations roles at several of the nation’s leading news and entertainment companies. Prior to joining MGAC, a global boutique consultancy, Otte led his own HR consultancy, where he partnered with a diverse, global client base, […]

recruiting

Today’s Recruiting Landscape: A Q&A with Rebecca Barnes-Hogg

The recruiting landscape is dynamic. It changes constantly, and it’s downright competitive given the improved economy and low unemployment rates. To keep up with the current trends that are driving the way top companies recruit and hire talent, it’s important to ask questions so you can adapt your strategy to attract qualified applicants.

New Data Reveals How Recruiters Can Overcome Today’s Evolving Job Market

Competition for talent remains tight in today’s uncertain hiring landscape, with the latest Job Openings and Labor Turnover Summary (JOLTS) report sharing that job openings have increased to 10.7 million. And while talks of a recession and hiring slowdown dominate the narrative, employers will continue to experience challenges in attracting and hiring high-quality candidates for […]

Compensation Programs: 4 Opportunities Emerging from the Recession

Maybe it’s too soon to look backward and really gain insight into how the recession has changed our pay programs and the way employees see them. The perspective may be wrong; perhaps the whole picture will come into view much later. But just maybe there are already lessons we can learn. Only 3 years ago, […]

‘You’re Fired–You’re Too Attractive to Work Here’

Special from Atlanta—SHRM Annual Conference and Exhibition In yesterday’s Advisor, attorney James McDonald explained the legal pitfalls of one kind of lookism—“You’re too unattractive to work here.” Today, he tackles the opposite—“You’re too attractive to work here”—plus we introduce the HR policy guru, SmartPolicies. The Other Side of Lookism: I’m Too Sexy McDonald, who is […]

Time to Review Policies? The Impact of the NLRB’s Latest Pro-Employee Moves

The National Labor Relations Board (NLRB) has made a series of pro-employee moves over the past few months that have significant adverse implications for employers. To recap, the NRLB’s recent actions have included: A Closer Look at the Recent NRLB Actions In February 2023, the NLRB ruled that the National Labor Relations Act (NLRA) prohibits […]

Was Employee Fired for Taking FMLA Leave Or Insubordination?

By Jessica Arnold, JD The 3rd Circuit— which covers Delaware, New Jersey, and Pennsylvania—recently affirmed the dismissal of a former employee’s retaliation claim under the Family and Medical Leave Act (FMLA), finding the employer’s approval of his request for intermittent leave at the time of his discharge was insufficient to establish a causal connection between […]