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How Employee Engagement and Customer Loyalty Go Hand in Hand

It is far easier and less costly to generate more business from an existing client than it is to draw in a new customer. But you can only capitalize on your existing clients if you develop the all-important customer loyalty. Your employees are pivotal to this process.

handbook

5 Reasons to Update Your Employee Handbook in 2021

I often tell clients one of the most important documents they need to have is an employee handbook, and it needs to be up to date and legally compliant. Why? An out-of-date, an inaccurate, or a poorly written handbook really can do more harm than good. If you don’t have a handbook, put one in […]

Can You Require an Annual Physical? An Alcohol Test? A Prescription List?

Can you require an annual physical? An alcohol test? A prescription list? Generally, no, no, and no. These and other tricky ADA questions are answered in EEOC’s Enforcement Guidance on Disability-Related Inquiries and Medical Examinations. First of all, remember that there is a difference between applicants and employees, and the rules concerning disability-related inquiries and […]

7 Instances Where Exempt Employee Pay Can be Deducted for Absences

While the FLSA allows some very specific pay deductions for exempt employees, such as taxes and wage garnishments, it's typically quite strict about the fact that exempt employee pay shouldn't be reduced for exempt employee absences in most cases. It's important for employers to understand when certain payroll deductions may be perfectly legal, and when […]

expectations

What Does Gen-Z Want from Work?

A recent study from InsideOut Development took a look at what Gen Z expects of their jobs and their supervisors.

The 5 R’s of Harassment Avoidance

Yesterday’s Advisor featured attorney Jonathan Segal’s suggestions for anti-harassment training; today, his 5 R’s for managers, plus an introduction to the popular 350-prewritten-policy program, SmartPolicies. Segal, who is one of SHRM’s most popular speakers, is a partner in the Philadelphia office of law firm Duane Morris LLP. His remarks came at the SHRM Annual Conference […]

communication

Too Much Emoji? The Top 5 Mistakes to Avoid in the Workplace

Whichever language you speak, emoji is now one of them.  Whether you’re a full-blown text aficionado and have embraced the new hieroglyphics from the onset or have been a reluctant participant – emojis have arrived and are used in many social media and internet exchanges and have a growing presence in the workplace.

Allowing Gambling at Work: A Good Bet or Bad Odds?

By Celeste Blackburn Are your employees gambling at work? With the Super Bowl and NCAA basketball tournaments coming up, it’s almost a sure bet that at least some employees are gambling on sports during company time, using company equipment. Sometimes, employees don’t wait for major sporting event to gamble, instead betting on the Oscars, American […]

What’s Happening to Total Rewards? New Landscape

The current global economic environment means executives are thinking about reward program management in new ways, says consultant Tom McMullen. The good news is that Hay Group studies show human capital concerns rank number one. What’s the Deal with the ‘Regular Rate’? FThe bad news is that many organizations still find it hard to maintain […]