The Payoff of Prioritizing Customer Service Training
In today’s Advisor we’ll see how one company made customer service a priority—in part through service education and training—and experienced a great increase in sales as a result.
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Resolve to Freshen Up Your Training in the New Year
If you get feedback that tells you that your training is boring, you’ve got a problem. Let’s face it: It’s easy to fall into the same monotonous pattern of giving the same training over and over. But if your training is boring it’s not going to be effective. Here are some easy tweaks to […]
Terminate in Haste, Regret at Leisure
Wow! It could only happen in Washington, D.C. I’m talking about the dismissal and, ultimately, attempted rehiring of Shirley Sherrod. You’ve likely heard the story by now, but it goes something like this. Last week on Monday, conservative commentator Andrew Breitbart blogged about a speech given by Sherrod, a mid-level Department of Agriculture employee. He […]
Navigating employment policy shifts in Trump 2.0
With each presidential change, employers are thrust into a ping-pong match of shifting directives. What was required under one administration may be discouraged or even prohibited under the next administration. As Trump 2.0 completes its first year, business leaders are seeing a rapid recalibration of federal labor and employment priorities. With the White House expected […]
How to Get on the ‘Top Leadership Training Companies’ List
Training Industry recently released its 2019 Top Leadership Training Companies list, which includes organizations like the American Management Association®, Skillsoft, and others.
Employer Groups Suggest Range of Administrative Changes to Reduce ACA Burdens
The summary of benefits and coverage (SBC), maximum out-of-pocket limits (MOOPs), and a rule on “nondiscrimination in health programs” were among the problem areas most frequently cited by employer groups in suggesting administrative changes to Affordable Care Act (ACA) implementation.
Binding Arbitration Ordered Despite Agreement Ambiguity
Arbitration agreements are basically contracts, and they won’t be enforced absent proof both parties agreed to their terms. When the agreement is ambiguous and the ambiguity was created by the employer, one might expect a court won’t enforce the contract against the employee. But arbitration agreements are favored by some basic legal tenets, so is […]
Tax Dollars at Work: California Legislature Helps Public-Sector Unions Gain Membership
Thanks to the California Legislature’s largesse toward public-sector labor unions, California public employers must now allow unions access to new employee orientations and must give unions contact information regarding new employees.
Good Grief—Guess Who Misspelled the Employer Name in a Job Description
Sure, you’ve seen typos and misspellings in a job description, and you think they could have just run spell-check. But did you ever see the name of the employer misspelled? This could just be a minor embarrassment to an employer and something that could quickly be corrected. The Hartford Courant Capitol Watch blog reports that […]
New Report Finds HR Must Adapt to Survive New Employment Models
A new report, released by Henley Business School and Oxford Strategic Consulting (OSC), examined global human capital challenges facing today’s leading organizations and how business leaders can deliver the differentiating strategic capabilities (DiSCs) needed to achieve outstanding strategic success.