When You Lose a Lovely Labrador
Forget recruiting a purple squirrel. What happens when you find, hire, and train a lovely Labrador, only to discover she isn’t cut out for the job?
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Amazon’s Rise of the Machines—Could This Be the Beginning of the End of the Human Workforce?
HRSBT has previously reported on multiple companies going high tech and replacing workers with robots. Some of these stories don’t end well for the robots, mostly the restaurants in China that ended up reverting back to human waitstaff after learning that there are some jobs even robots aren’t cut out for. However, one retail giant […]
HR Strategies for Ensuring Patient Data Privacy
According to an American Medical Association survey, “Nearly 75% of people are concerned about protecting the privacy of their health data.” It’s scary to think the wrong person could get ahold of such personal information and misuse it, but it’s happened. Data breaches have affected millions of patients, hence the hesitation to trust healthcare facilities […]
Trends in religious discrimination and accommodation
by Alka Ramchandani The Equal Employment Opportunity Commission (EEOC) has been coming down hard on organizations that are failing to accommodate employees for their religious beliefs. What follows are a few tools and concepts you may use to eliminate the potential of being a target for a lawsuit based on religious discrimination or failure to […]
Can Workers’ Comp Coverage Transform a ‘Volunteer’ Into an ‘Employee’?
Volunteers are a lifeline for many nonprofit employers, providing critical services at no charge. As with any worker, though, employers have to be wary of the potential for litigation if things go awry.
The Payoff of Prioritizing Customer Service Training
In today’s Advisor we’ll see how one company made customer service a priority—in part through service education and training—and experienced a great increase in sales as a result.
Resolve to Freshen Up Your Training in the New Year
If you get feedback that tells you that your training is boring, you’ve got a problem. Let’s face it: It’s easy to fall into the same monotonous pattern of giving the same training over and over. But if your training is boring it’s not going to be effective. Here are some easy tweaks to […]
Are You Using PowerPoint Effectively in Your Training?
Before you sit down to create a PowerPoint presentation, think about how much of the chosen safety topic you want to cover. In many cases you won’t have time to go over everything in just one presentation. So, make a prioritized list of the key points and narrow your scope as necessary to fit the […]
Want to Defeat ADA Claims? Draft Better Job Descriptions, Experts Say
By Kate McGovern Tornone, BLR Editor Current and accurate job descriptions are your best defense to Americans with Disabilities Act (ADA) claims, speakers told attendees at the Society for Human Resource Management’s (SHRM’s) annual conference.
Practice What You Hope to Never Need
Violence struck at the heart of the Arizona legal community this summer. Over two days in early June, gunshots rang out at a law firm and the offices of two mental health professionals who often serve as court witnesses. For several days while the shooter remained at large, legal workplaces in Phoenix, Scottsdale, and surrounding […]