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Employee Performance Evaluation: Holly Flax

Last night, my television was playing a marathon of “Office” repeats, leaving us without new catastrophes to dissect. So in an attempt to find something to share with you folks, I contacted my mole in Sabre’s corporate human resources department to see what’s new down in Tallahassee. As it turns out, I have a special treat for […]

‘We Need to Talk’—How to Embrace These Four Words and Not Fear Them

It happens all the time; people avoid the most difficult conversations because they simply aren’t good at them (having never learned how to approach them effectively). They prefer to pretend that these kinds of conversations are not bubbling under the surface and sapping energy. Andrea J. Lee, founder of Thought Partners International and author of […]

Training Your Seasonal Customer Service Team

Yesterday’s Advisor presented 3 tips for improving your information technology (IT) training; today we’re taking a look at best practices for training seasonal customer care representatives. While the holidays may be over, the busy summer season will soon be here!

Should Candidates Be Required to Have Coding Skills?

With recent advances in technology, it’s becoming apparent that coding skills are in high demand across every industry and sector worldwide. And many experts are dubbing coding languages the “language[s] of our modern world,” as coding schools and online learning platforms continue to pop up everywhere.

Have You Heard of Candidate Personas?

Personas are more often associated with marketing departments, where “buyer personas” are created to have a complete profile of a customer to aid in marketing decisions. But the same can be done when assessing the ideal candidate for a particular role.

Haunted by work

This blog’s mission is to be witty, entertaining, and informative. That mission is difficult when the headlines are as sobering as what we’ve seen since last Friday in Paris. Before I launch into this week’s EntertainHR installment, I want to extend my sympathies to and express my solidarity with the people of Paris and, in […]

Do Your Managers Know the #1 Thing That Makes You a Lawsuit Magnet?

Warner, who is SPHR certified, is the founding partner of Moody and Warner PC in Albuquerque, New MEXICO. Her tips came at the SHRM Annual Conference and Exhibition. Train your managers to avoid the following mistakes that Warner warns can trigger expensive and time-consuming lawsuits. No Reason Given for Termination Managers often say to employees […]

teambuilding

How HR Leaders Can Avert ‘Generational Wars’

It can be argued that assimilating today’s workforce into a cohesive whole has never been more difficult. Even in a relatively booming global economy, we see the fight for margins tighten— and the challenge of building and sustaining employee engagement as soldiers in the larger battle grows more daunting.