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3 Ways to Bridge the Gap in the Employee Service Experience

Companies can bridge the gap in the HR service delivery experience by investing in the right technologies and services that enable HR and employees to connect in a whole new way. With the right tools in place, HR can deliver a service that is user friendly, always available and similar to what employees are used to in their personal lives. As a result, employees will spend less time looking for answers and more time being productive and innovative in their work. Read on to see how other companies are using modern HR services to better care for their employees.

How to Restore Employee Trust After a Very Public Company Scandal

Company scandals like those Wells Fargo, Volkswagen, and Facebook have experienced cost millions of dollars every year—sometimes billions of dollars. Public company scandals obviously test public and consumer trust, but they also test the resolve and trust of employees.

performance

Using Design Thinking and a People-Centered Performance Management Process

In an illuminating TED Talk, “The way we think about work is broken,” Barry Schwartz encourages us to think about whether it’s human nature that creates institutions or institutions that shape human nature. In traditional factory lines, work was simply based on the exchange of labor for money. However, money doesn’t have to be the […]

COVID-19

5 Scenarios: What to Do When Employee Refuses to Return

Although most states have moved into phases two or three of reopening, the ever-growing number of positive coronavirus cases presents ongoing hurdles for employers seeking to bring employees back into the workplace. So, what happens if an employee refuses to return?

time

DOL Last-Minute Reply Brief Drops Defense of Final Overtime Rule

The U.S. Department of Labor (DOL), headed by newly appointed Secretary of Labor Alexander Acosta, has decided not to defend the overtime rule finalized under the Obama Administration. Instead, the DOL will seek to begin a new rulemaking process, likely with a lower salary threshold for exemption.

mental health

EEOC Releases Guidance on Mental Health Conditions

The Equal Employment Opportunity Commission (EEOC) has released informal guidance for advising employees of their legal rights in the workplace with regard to depression, post-traumatic stress disorder (PTSD), and other mental health conditions. Although the guidance is geared to employees, it provides insight for employers as to the EEOC’s position on protections provided for employees […]

Delegate

Delegating Tasks: Examples vs. Templates

A key to effective delegation is providing thorough and clear instructions. Obviously, managers don’t want to have to provide details to the point where they’re almost performing the delegated tasks themselves. At the same time, though, they may be concerned about leaving certain details to the discretion of individual staff in some cases.

Productivity Flounders When Organizational Goals Don’t Align with Employee Goals

Every organization wants its employees to be as productive as possible. A lot of factors, however, can impact their productivity. Recent research by Gallup suggests that aligning employee goals with organizational goals can make a huge difference. The problem is, a lot of employees do not think that is possible.

NLRB

How to Put an End to Workplace Bullying

Bullying comes in many forms. Traditionally, when people think of bullying, they think of a kid getting picked on by older peers on the playground or someone spreading rumors online. The reality is that 82% of bullying occurs in peer-to-peer situations, which can continue into adulthood and even into the workplace.