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In a BLR webinar titled “Customer Service: How to Build a Culture of Exceptional Service in Your Organization,” Gregory P. Smith, CEO of Chart Your Course International, described the success of Zappos, whose gross sales steadily and rapidly increased from 2000 to 2008 largely based on word-of-mouth and customer service. The lessons learned from Zappos […]
As the economy improves and unemployment decreases, some companies are finding themselves in a perplexing and frustrating position—they are unable to fill certain roles with qualified individuals despite large numbers of available applicants. What is causing this disconnect?
The moment when the supervisor decides whether to act or to call HR often has far-reaching consequences, says attorney Mark Schickman. Unfortunately, he often gets involved too late to prevent an expensive outcome. Even the organizations with the most rules and regulations get into trouble, Schickman says, pointing to recent headlines about sexual assault problems […]
Yesterday, we started to look at some of Payscale’s compensation recommendations for workers at all stages of their careers, taken from their report Compensation Challenges for a Multi-Generational Workforce. Today, the rest of the list.
In yesterday’s Advisor, we introduced IRS’s Q&A on the ACA (Affordable Care Act); today, more questions and answers on complying with the ACA, plus an introduction to the best way to stay in compliance—the HR Audit. [Go here for yesterday’s Q&A] How does an employer know whether the coverage it offers is “affordable”? If an […]
We’ve got some conflicting “affinity groups” at our organization. We thought it would be a good idea to support these groups and that doing so would help our diversity initiative. We support them a little financially, provide space, and let the groups organize on company time. Now some of the groups are getting a little […]
The holiday season is generally a time for celebration. However, employers should be particularly vigilant in their efforts to mitigate risk for employment claims. Below are some issues to keep in mind. Reducing Risk at Holiday Parties Holiday parties offer a great opportunity to connect with coworkers and colleagues. However, employers should consider the risks […]
By: Kyle Emshwiller The U.S. District Court of the Eastern District of Virginia has found that “liking” something on Facebook is insufficient to be protected under the First Amendment. The six plaintiffs in the case were former employees at a Virginia sheriff’s department. When election time rolled around, the plaintiffs favored their boss’s opponent and […]
Résumé fraud occurs anytime someone intentionally provides false information on his or her résumé, presumably with the hopes it will make him or her more likely to be considered for a job. This often also encompasses application fraud—which is the same idea, but it occurs anywhere in the application process.
We all know that succession planning is becoming ever more important now that Millennials are entering the workforce, and Baby Boomers are stepping out of it. But for one American organization they’re having a hard time finding people who are Army strong.