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Supreme Court Ends Affirmative Action in University Admissions

In two related cases, the U.S. Supreme Court ruled 6-3 on June 29 that using race as a factor in university admissions violates both the 14th Amendment of the Constitution and Title VI of the Civil Rights Act of 1964. At the root of the Court’s decision is a profound questioning of whether “diversity” and […]

Optimistic Employers Embrace Benefits for Talent Attraction

2017 saw job satisfaction among U.S. employees fall. However, the American workforce might be out of its funk! According to new research, there is strong evidence that both workers and their employers have renewed feelings of workplace optimism and satisfaction. What’s driving these renewed feelings is also the key to attracting top talent: robust benefits.

Is Customer Service Training a Priority at Your Company?

In a BLR webinar titled “Customer Service: How to Build a Culture of Exceptional Service in Your Organization,” Gregory P. Smith, CEO of Chart Your Course International, described the success of Zappos, whose gross sales steadily and rapidly increased from 2000 to 2008 largely based on word-of-mouth and customer service. The lessons learned from Zappos […]

Recent Survey Points to Growing Employee RTO Fears

The ongoing push for a return to the office has become a contentious issue in many workplaces. Employers, in an effort to reestablish pre-pandemic norms, are adopting various tactics, including withholding promotions, to compel staff back to office desks. This approach, however, is meeting resistance, with a significant 25% of employees considering leaving their jobs […]

Better a Tigger than an Eeyore? Readers Not Sure

Be a Tigger, not an Eeyore, said business and leadership blogger Dan Oswald in a recent Advisor Epinion. Most readers agreed (one called the article a “divine intervention”) but one would rather get the focus off attitude and onto behavior. In the original article, Oswald, CEO of BLR and writer of the The Oswald Letter […]

Using Employee Surveys to Measure Employee Engagement

Organizations around the world recognize that employee engagement is a crucial element in a company’s productivity and effectiveness. An engaged and committed workforce will go the extra mile in terms of effort, passion, and creativity to push an organization ahead of its competitors. At the same time, employee engagement can be a vague and often […]

Preemployment Personality Assessments Make All the Difference

In Yesterday’s Advisor, we explored how personality tests really function in the workplace. Today we’ll continue to look at just how these tests can really help you hire the right person for the job—not just the one who seems right.