Flipping Customer Experiences: 10 Training Tips
In today’s Advisor, a customer service expert provides 10 tips on how training can be used to help your employees turn negative customer experiences into positive ones.
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Calculating Damages from Misappropriation of Confidential Information
By Thora Sigurdson We all know that, where applicable, it’s important to take care in drafting confidentiality, noncompetition, and nonsolicitation terms in employment, contractor, and other agreements. A recent case in British Columbia, Cruise Connections Canada v. Cancellieri, reminds us of the value of having a “duty of good faith” clause. It also illustrates how […]
Mayo CHRO Discusses ‘New Age Professionalism’
It’s no secret that our society continues to change rapidly, and the norms that served us well only a few years ago often seem outdated today. That is as true in the workplace as anywhere else. Behaviors and statements that would have been perfectly appropriate not that long ago might now land an employee or […]
CONTACT and SMART Are Secrets to Performance Feedback
When an employee does not perform well and a manager needs to put something in writing, whether for a performance review or between evaluations, attorney Marie Burke Kenny recommends keeping two acronyms in mind: CONTACT and SMART. Kenny, appearing again in today’s Advisor courtesy of the Employer Resource Institute®, is a partner in the San […]
Examining the Effects of the Wage Gap on Women in the Workplace
Research indicates that after having children, the wage gap between men and women expands substantially. This is largely due to more mothers opting for part-time jobs like child care or other family responsibilities over higher-paying full-time roles. Unfortunately, this perpetuates a cycle of gender inequality in the workplace, hindering female workers from achieving their potential […]
The Four Most Common Mistakes Employers Make When Classifying Employees as Exempt
As the Agency Rent-A-Car case shows, you can find yourself mired in an expensive lawsuit for misclassifying employees as exempt from overtime. Here are four common employer mistakes: Ignorance of the law is not an excuse. Employers run into trouble when they don’t know the rules on classifying employees. Private sector employers in California are […]
DIY Remedies for Wage Compression
Barry L. Brown, SPHR, CCP, of Effective Resources, Inc., understands that time and budgets are both at a premium—but that your compensation plan is probably still in need of some TLC. Yesterday, we got some of Brown’s tips for a DIY compensation makeover. Today, his thoughts on remedying a common but serious comp problem: wage […]
Is Student-Loan Assistance the Perk of the Year?
Education assistance and student-loan repayment benefits may just be the hot benefit to watch—as a growing number of employers have recently announced they will be offering the perk, and many more say they’re thinking hard about providing it.
Do You Train on Proper Progressive Discipline?
The information in today’s issue first appeared on HR.BLR.com. Background for Trainer The disciplinary response to a problem or incident should never come unexpectedly to a worker like a bolt from the blue. The employee must be able to see, at least in hindsight, that the way for a supervisor’s action was clearly paved. And […]
Safety Training: OSHA Recordkeeping and Reporting Requirements
As most employers are well aware, OSHA stands for the Occupational Safety and Health Administration. In general, OSHA regulations require that employers maintain a workplace that is free of recognized safety hazards, and do not discriminate or retaliate against anyone who reports injuries or illnesses. Are those in charge of safety at your company well-trained […]