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What #OscarsSoWhite teaches us about disparate impact

I have to admit that I’m just not a big fan of awards shows, and that includes the Academy Awards. Don’t get me wrong, I love movies. But I find awards shows dull and way, way too long. If something extremely funny happens, or someone makes an incredibly touching or socially impactful speech, I can […]

Conspiracy theory

Potential Liability: Angela and Trevor are going to jail. Dwight too? Not even Rainn Wilson’s recent video could keep us from watching this week’s episode, “The Target,” which featured a murder-for-hire plot, a giant comment-card pyramid, and Dwight’s pixelated genitalia. Yikes, indeed. Angela has discovered that her husband, The Senator, is having an affair with Oscar. She does not react well and […]

Federal Government Takes Steps Toward Regulating Artificial Intelligence

Because of the complexities and wide-ranging effects of artificial intelligence (AI), the Biden administration and Congress have cautiously approached regulating the technology. At this juncture, it isn’t clear which administrative agency and/or legislators will take the lead on regulating AI in the workplace at the federal level. However, there are recent developments in the form […]

GM

How ‘Third-Wave’ AI Will Impact Businesses

Artificial intelligence (AI) has changed our world in a number of ways that we often don’t realize. The impacts range from personal assistants, like Alexa or Siri, or personalized ads that come our way based on our shopping and browsing habits to changes in the way businesses are run, including the obsolescence of certain job […]

Avoid All Appearance of Sexism in Training—and Other—Employment Decisions

Today’s Advisor contains a guest column that first appeared on HR.BLR.com, called Lessons from JPMorgan Chase’s $1.45 million EEOC settlement. By Jamie A. LaPlante In a much-publicized case, the Equal Employment Opportunity Commission (EEOC) obtained a $1.45 million settlement on behalf of female employees who worked in JPMorgan Chase’s Columbus, Ohio, office. The EEOC alleged […]

But Do I Have to Fire Them?

Terminating an employee is an uneasy decision. Obviously, it negatively affects the employee, it’s stressful for everyone involved, and it can lower morale (thus affecting productivity) of other employees. Clearly, this is a situation we’d all prefer to avoid.

Flipping Customer Experiences: 10 Training Tips

In today’s Advisor, a customer service expert provides 10 tips on how training can be used to help your employees turn negative customer experiences into positive ones.

Setting and Achieving Goals

Corporate goals are used by many organizations to formalize company objectives, communicate those objectives to staff throughout the organization, and incentivize staff to work toward the goals. Often, bonuses are tied to goals, for example. In order for goals to be effective, there are a number of basic factors and characteristics that must be taken […]

Get Out of Your Recruiting Rut

Another year is almost in the books, with another on the horizon. If your response is “ho hum,” it’s time to shake things up. Recruiting is a dynamic field, with tremendous opportunity for improvement.