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The Customer Call Back—Easy to Do, Big Benefits

Employees that work in customer-focused industries or roles can often feel overwhelmed. Let’s face it–customer service can be tough. People rarely call to tell you what a great job you’re doing. It’s to let you know something is wrong or to vent frustration. For many in these roles, these experiences can make it uncomfortable to […]

A Quick Guide to OSHA Training Requirements for Environmental Managers

Because we know that the environmental manager sometimes carries safety training responsibilities, here’s a summary of some OSHA training requirements you should know about. Emergency Response Emergency responders, including public sector responders in states without OSHA-approved programs, must be trained according to job tasks, including the elements of the emergency response plan, standard operating procedures, […]

Canadian government enhances maternity leave benefits, proposes to strengthen harassment and violence prevention

by Clayton Jones On November 9, the federal government announced that changes to the Employment Insurance (EI) program relating to parental, maternity, and caregiving benefits will come into effect on December 3. The EI program provides temporary income support to partially replace lost employment income to individuals who are off work for various reasons. On […]

EEOC Settles Race Discrimination Case Against Construction Company

The Equal Employment Opportunity Commission (EEOC) has entered into an agreement with Wheeler Construction in which Wheeler will pay two employees a total of $325,000 to settle a race discrimination claim. The case may reflect the EEOC’s increased attention to race discrimination claims, which, like other discrimination claims, are rising at a rapid rate. HR […]

Are You Training Workers to Sleep on It?

Fatigue on the job is a known risk factor for causing lost productivity and accidents. In today’s Advisor, we’ll provide training information to help your workers get a good night’s sleep—even if their work shift requires sleeping during the day!

Why Do Many Employees Love Their Jobs? Location, Location, Location

We all know the adage, “Location is everything.” Training and research firm Leadership IQ® recently surveyed 3,478 employees using a 10-question online test called “Is Your Personality Suited to Working Remotely or in the Office?” The results of where employees want to work was a rousing endorsement of … not in the office!