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HHS Secretary Says Sorry Over Failed Launch of Health Care Reform Website

In apologizing for the failed launch of the healthcare.gov website, U.S. Health and Human Services Secretary Kathleen Sebelius conceded to a House committee panel that accessing the site has been a “miserably frustrating experience for way too many Americans.” She expressed frustration regarding the flawed launch of the site, to be used to purchase affordable […]

Work Toward Ensuring Workplace Harmony

Yesterday’s Advisor featured steps from coach Akshay Nanavati on how to end the cycle of conflict in your workplace and foster workplace harmony. Today, Nanavati shares more tips for conflict resolution.

Helping Employees Navigate a Natural Disaster

When natural disaster strikes—whether fires, hurricanes, or other forms of disaster—communities often step up to support neighbors, family, and friends. But there’s another source of support that can be valuable and impactful for employees impacted by a natural disaster: employer support. A Unique Form of Aid Employers, and their HR leaders and managers, can help […]

Recruiting: Boards, Blogs, ROI, and Metrics

In yesterday’s Advisor, expert Chris Peterson offered tips on making your online presence for candidates more attractive. Today, more of his tips on posting, blogging, and recruiting metrics.

Comp Time in the Private Sector

On February 10, 2009, Congresswoman Cathy McMorris Rodgers (R-Washington) again introduced the Family Friendly Workplace Act, which, if passed, would amend the Fair Labor Standards Act (FLSA) and authorize private employers to provide compensatory (or “comp”) time off in lieu of overtime pay. For almost 20 years, the public sector has been using comp time, […]

How to Transform Managers into Coaches

Yesterday we took a look at a recent interview with Jason Forrest, CEO and Chief Culture Officer at FPG (Forest Performance Group) to discuss some insights from his book, WTF: Why Training Fails. Today, the rest of that interview.

Are Your Workers Trained to Handle Large Crowds?

  In 2008, a retail worker was trampled to death when shoppers rushed through a store on Black Friday to take advantage of holiday discounts. The Occupational Safety and Health Administration (OSHA) is encouraging retail employers to implement safety measures to prevent such incidents. The agency has sent letters to major retailers to remind them […]

The Customer Call Back—Easy to Do, Big Benefits

Employees that work in customer-focused industries or roles can often feel overwhelmed. Let’s face it–customer service can be tough. People rarely call to tell you what a great job you’re doing. It’s to let you know something is wrong or to vent frustration. For many in these roles, these experiences can make it uncomfortable to […]