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How to Transform Managers into Coaches

Yesterday we took a look at a recent interview with Jason Forrest, CEO and Chief Culture Officer at FPG (Forest Performance Group) to discuss some insights from his book, WTF: Why Training Fails. Today, the rest of that interview.

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Rising Concerns About Distracted Drivers

In many industries, employees are required to drive their own or company-owned vehicles as part of their job duties. In light of the ubiquity of smartphones and the ingenuity that leads to the ability to multitask while driving, employees, employers, and lawmakers have grown more and more concerned about distracted drivers.

Are Your Workers Trained to Handle Large Crowds?

  In 2008, a retail worker was trampled to death when shoppers rushed through a store on Black Friday to take advantage of holiday discounts. The Occupational Safety and Health Administration (OSHA) is encouraging retail employers to implement safety measures to prevent such incidents. The agency has sent letters to major retailers to remind them […]

The Customer Call Back—Easy to Do, Big Benefits

Employees that work in customer-focused industries or roles can often feel overwhelmed. Let’s face it–customer service can be tough. People rarely call to tell you what a great job you’re doing. It’s to let you know something is wrong or to vent frustration. For many in these roles, these experiences can make it uncomfortable to […]

President Trump’s Growing Pains Could Benefit from Business Lessons

If he has learned one lesson in his four months as president, Donald Trump has certainly discovered that the scrutiny he receives as the “leader of the free world” and one of the most powerful people in the world is much greater than anything he has experienced previously. President Trump, long known for his publicity-seeking […]

Train Leaders How to Build Credibility and Trust

One of the most important things effective leaders can do—regardless of their leadership style is to build credibility and trust with everyone they work with. Here are some tips for building credibility and trust: Always set a good example. Leaders never say, "Do as I say, not as I do." They do as they expect […]

Make Training Count Across Generations

By Brian Winterstein In a workplace made up of multiple generations, it can be difficult to ensure that your training speaks to all employees. However, there are still ways you can make training count. Brian Winterstein, vice president of human resources for Liberty Tax Service, explains how.

When Good Interviewers Go Bad…Postcards from a Retired Recruiter

By Kim Seeling Smith “Have you even read my resume?” she asked the interviewer. Sheepishly, he had to admit he had not. He tried to dig himself out of this hole saying that he “liked to approach the interview process with an open mind” and that he “preferred for the candidate to walk through their […]