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Customer Service Training Step #1: Don't Put the Customer First?

If you were a general fielding an army, you’d know that no matter how good your tactics, success in battle eventually will ride on the quality and morale of your troops. Business is the same, and especially that aspect of business in which your organization is most likely to run into “hostile forces.” That’s customer […]

Disabled Workers: Appeals Court Rules ADA Protects Diabetic Employee; Simple and Inexpensive Accommodations You Could Implement

Diabetes is a major health problem affecting more than 17 million Americans—about 6.2 percent of the population—according to the American Diabetes Association. Chances are you might have an employee who asks you for a reasonable accommodation related to the disease. We’ll tell you about a new ruling that focuses on this issue and suggest ways […]

Copyright Ownership of Creative Works Made for Hire

When an employer directs an employee to create a work that would trigger copyright protection, who owns the copyright? What if an employer has engaged the services of an independent contractor, who creates the work for the business? Although employers may not run into this situation very often, it has the potential to create big […]

Quick Hiring Decisions Can Backfire

Are you a buyer rather than a shopper? You may fit this mold if you know precisely what you want, go directly to it on the store shelves, grab it, and head immediately for the cash register. While this strategy may make for efficient purchasing, it can also make for disastrous hiring.

New Recruitment Platform Takes Assessments to the Next Level

There’s been much discussion about the use of artificial intelligence (AI) in the recruiting process. While most focus on the bias-aspect of AI, many are seeing the benefits this technology offers to recruiters and hiring managers at all levels. If you aren’t using AI in the hiring process, what is a better time to start […]

Shipping Workers Overseas: Handle with Care

In yesterday’s Advisor, we discussed some of the common troubles that sending a worker overseas might incur as well as what to do about those troubles. Today we’ll look at a few more potential difficulties and their solutions. Health Concerns The Problem Last year’s Ebola outbreak brought health concerns abroad to the forefront with a […]

Your Sales Training Must Address These Mistakes

By Maura Schreier-Fleming Proper training is the best way to help your sales team be successful, and a well-trained representative can avoid making common mistakes. Sales consultant Maura Schreier-Fleming outlines a few of these mistakes and how to avoid them.

Insurance Giant Nixes the Prior Pay Question

Progressive, one of the largest providers of insurance in the United States, has announced its hiring plans for 2018. It has also announced that it will no longer ask job candidates to disclose salary history.

An Employee Perspective on Workplace Trends

New research from Paychex sought to learn what employees, not employers, have to say about what shapes an organization. The research offers a useful perspective for any HR professional or recruiter that wonders what jobseekers are looking for when it comes to certain employment trends like benefits and retirement, pay equity, ghosting, and more.