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Are You Training Employees to Be Leaders in the Community?

Primary objectives for training employees are always to help them perform their jobs in the most efficient and productive way possible. But once those goals are well in hand, additional objectives can be beneficial to both your organization’s bottom line and its corporate reputation. Well-known for training its own employees on lean principles, Toyota partnered […]

Conducting an Exemption Audit in California: Complying With Overtime and Other Wage-Hour Laws

By Allen Kato, Fenwick & West LLP Why should you conduct an exemption audit in California? Employee claims alleging they are misclassified as exempt from overtime (brought as individual claims or class-action lawsuits) are the lawsuit of the day. For example, in March 2012, a California court approved a $35 million settlement by Oracle involving […]

5 Tips to Improve Cross-Department Collaboration

There’s the nose-to-the-grindstone worker, the social butterfly, and the visionary. Every office has a mix of personalities, and getting along with everyone is not easy. Today, we have some tips for keeping your departmental teams working together in harmony.

Special Considerations for Medical Certification of Intermittent Leave

Managing intermittent leave can cause confusion and headaches, yet it is a required aspect of compliance with the FMLA. However, the proper use of medical certification is one of the ways to both manage the leave properly and reduce the risk of intermittent leave abuse. “Medical certification is a powerful tool to control and monitor […]

Talk About Telephone Training

The material in today’s Advisor is adapted from BLR’s 10-Minute HR Trainer session, “Telephone Etiquette.” Don’t forget to train employees to follow proper etiquette when receiving phone calls. Here are several best practices for answering the telephone. Answer promptly if you are not relying on voicemail pickup. Greet the caller with a friendly tone, identifying […]

Despite Labor Shortage, Businesses Can Benefit from Hiring and Training ‘On Demand’

With the U.S. unemployment rate at an all-time low and job openings at a 17-year high (with a reported 6.6 million openings as of June 2018), it’s hard to imagine that job growth has slowed and even stagnated in parts of the country. The fact is, rural areas and smaller cities are scrambling to find […]

Questions and answers on accommodating employees with mental disabilities

by Jonathan R. Mook The following article answers some common questions about the Equal Employment Opportunity Commission’s (EEOC) recently promulgated guidance on the Americans with Disabilities Act (ADA) and mental health conditions. Q Why should employers review the EEOC’s mental health guidance?  A If they haven’t already dealt with the issue, many employers will be […]

$4.5M Settlement Ends Decade-long Disability Suit against USPS

The U.S. Postal Service will pay $4.5 million to settle claims that it failed to accommodate employees with hearing impairments. The court-approved agreement ends the decade-long class action dispute. The class action (Hubbard v. Donahoe, No. 03-1062 (RJL) (D.D.C. July 31, 2013)) stemmed from two related actions brought before the U.S. Equal Employment Opportunity Commission. […]

Don’t Overlook Introverts in Your Training Prospects

Lawyer-turned-author Susan Cain admits she’s an introvert and has encountered some challenges because of it. But she firmly believes that introverts have important contributions to make to U.S. business that employers usually aren’t aware of. That’s because employers have been trained, says Cain, to seek out extroverts. Quiet: The Power of Introverts in a World […]

technology

How to Test the Effectiveness of Training Technology

The training and L&D technology industry is now worth billions of dollars and continues to grow each year, and it’s becoming clear that multiple organizations are beginning to rely on a variety of training and L&D technology as more options continue to flood the marketplace.