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For Compensation Plan Communication, Try Video

John Hyttinen, Senior Director of Total Rewards at payroll and business services giant ADP, needed to explain a bonus program to all employees. Before he could execute on it, he needed to identify his tactics. He started by determining guiding principles for the communication. While his own ideas would play a role, he really wanted […]

Penalties Await Plans That Ignore ACA’s High-litigation Risks

Employers have cited complying with the Affordable Care Act as their number one concern in surveys, and that wouldn’t be the case if there weren’t taxes and money penalties backing it up. This is true even though the government postponed until 2015 penalties for failure to comply with the ACA’s play-or-pay mandates, temporarily reducing the […]

The Black Hole Is Still a Problem

Despite increased emphasis on the candidate experience in recent years, a new survey suggests hiring companies still have room for improvement.

Jack Welch’s ‘Rank and Yank’ Tactic Questioned by HRDA Readers

By BLR Founder and Publisher Bob Brady Who’s really responsible for the bottom performers in an organization? And what should be done about them? BLR’s founder had his say last week. Now he reacts to yours. Last week’s column advocated “differentiation” among the best, average, and poorest employees, partially based on Jack Welch’s well-publicized theories. […]

Customer Service Training Step #1: Don't Put the Customer First?

If you were a general fielding an army, you’d know that no matter how good your tactics, success in battle eventually will ride on the quality and morale of your troops. Business is the same, and especially that aspect of business in which your organization is most likely to run into “hostile forces.” That’s customer […]

Workplace Romances: Fine ‘Til the Breakup

With Valentine’s Day in the air, thoughts naturally turn to the workplace romance: it’s cute, it’s touching … and it’s dangerous. Most such romances eventually break up, and then show their dark side: charges of harassment, hostile environment, favoritism, and retaliation. What do Bill Clinton, Bill O’Reilly, presidential advisor Paul Wolfowitz, and space shuttle astronaut […]

It’s the Cover-up, Once Again

by Larry Bumgardner “It’s the cover-up, not the crime.” You’ve probably heard that adage hundreds of times. The phrase dates back at least to Watergate days of the 1970s. After the 1972 break-in at the Democratic National Committee offices at the Watergate complex in Washington, investigative reporters started looking for ties to the Nixon White […]

The Aftermath: Dealing with an Uncontained Spill

By Jennifer Busick In yesterday’s Advisor, guest columnist Jennifer Busick looked at preventive measures that can keep a spill controlled and contained until it can be dealt with. But what happens when the spill control fails or when it was inadequate or absent in the first place? Busick tackles the topic in today’s Advisor.