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Creating a Corporate Culture That Embraces Differences – Including Mental Health

There’s nothing more tragic than an amputated spirit. There’s no prosthetic for that. One in five U.S. adults experience a mental illness. Statistics show that, on average, only one in two receive treatment. The reality is that this is an underreported fact because many who suffer don’t know how to seek help or are reluctant […]

Philly Off-Duty Employee Did WHAT? Some Tips So Employer Doesn’t Step in It, Too

For the first time since 1960, the Philadelphia Eagles are Super Bowl Champions. Inspired play from backup quarterback Nick Foles and some gutsy moves from coach Doug Pederson propelled the Eagles past the favored Patriots in one of the better games I’ve seen in quite some time. I’m far from a Philly fan, but I […]

FMLA Medical Certifications: When Can Employer Require a Second Opinion?

FMLA medical certifications can provoke questions if their validity is uncertain. But when can an FMLA medical certification be questioned to the point of requiring a second opinion? Is a manager’s hunch that the employee is lying enough? When Can an Employer Require a Second Opinion on an FMLA Medical Certification? Let’s say an employer […]

learning

How to Create an Effective Learning Strategy Inside Your Organization (Part One)

With all the research and data that exists today, it is hard to deny the benefits of having a learning and development (L&D) discipline within an organization. The U.S. Bureau of Labor Statistics show that most leaders in mid- to large-size organizations include learning and talent development initiatives in their overall business strategy. Additionally, they […]

deepfake

Deepfakes Cost Companies Millions, and That’s Just the Beginning

Imagine someone in your billing department gets an urgent call. The CEO is requesting an immediate transfer of funds into a bank account due to an emergency with a very important client. The voice is convincing, and the client is real. Accounting does what it does best—transfers hundreds of thousands of dollars in record time. […]

The Rise of the Caring Companies: Building Corporate Culture and Community by Giving Back

Over the past few years, a trend in charitable giving has emerged across the nation. While individual charitable giving has decreased, corporate giving—both employee volunteerism and more traditional grants and monetary donations—has grown, with smart companies leveraging purpose-driven corporate social responsibility programs as a way to empower individuals and build stronger corporate cultures.

leadership

Using Core Competencies to Identify and Develop Your High Potential Leaders

Organizations of all sizes are starting to recognize the importance of identifying and developing high potential leaders who are critical to the achievement of strategic objectives. Also, most organizations use some type of leadership competency model for this purpose. However, most of these competency models are only loosely related to the organization’s strategic objectives, resulting […]

Tesla

What You Can Learn from Tesla’s Customer Service

In a previous post, we discussed the challenge often faced by managers and business owners in teaching customer service skills to entry-level employees.