Most Popular

Change your perspective to find new solutions

by Dan Oswald Yesterday I happened down a road I drive on occasionally. I typically take the road northbound as a shortcut to a particular destination. But yesterday I found myself driving south on the same road and barely recognized it. In fact, I had to turn to my wife and ask if we were […]

How to Recognize, Stop Microaggressions at Work

“Death by a thousand cuts.” That’s what microaggressions feel like to the affected individual. Read on to learn how to recognize and stop the indignities from happening in your workplace. What are Microaggressions? Dr. Derald Wing Sue, a Columbia University professor and pioneer in the field of cross-cultural studies, defines microaggressions as “brief and commonplace […]

Tesla

What You Can Learn from Tesla’s Customer Service

In a previous post, we discussed the challenge often faced by managers and business owners in teaching customer service skills to entry-level employees.

The Rise of the Caring Companies: Building Corporate Culture and Community by Giving Back

Over the past few years, a trend in charitable giving has emerged across the nation. While individual charitable giving has decreased, corporate giving—both employee volunteerism and more traditional grants and monetary donations—has grown, with smart companies leveraging purpose-driven corporate social responsibility programs as a way to empower individuals and build stronger corporate cultures.

Philly Off-Duty Employee Did WHAT? Some Tips So Employer Doesn’t Step in It, Too

For the first time since 1960, the Philadelphia Eagles are Super Bowl Champions. Inspired play from backup quarterback Nick Foles and some gutsy moves from coach Doug Pederson propelled the Eagles past the favored Patriots in one of the better games I’ve seen in quite some time. I’m far from a Philly fan, but I […]

expectations

Training Managers to Set Expectations

A subordinate delivers a work product that’s closer to a rough draft rather than a final product and leaves insufficient time to revise it before the external deadline. When a crucial deliverable is missing, people from multiple teams point fingers, and a new employee is surprised to see negative comments on her performance review, as […]

learning

How to Create an Effective Learning Strategy Inside Your Organization (Part One)

With all the research and data that exists today, it is hard to deny the benefits of having a learning and development (L&D) discipline within an organization. The U.S. Bureau of Labor Statistics show that most leaders in mid- to large-size organizations include learning and talent development initiatives in their overall business strategy. Additionally, they […]

leadership

Using Core Competencies to Identify and Develop Your High Potential Leaders

Organizations of all sizes are starting to recognize the importance of identifying and developing high potential leaders who are critical to the achievement of strategic objectives. Also, most organizations use some type of leadership competency model for this purpose. However, most of these competency models are only loosely related to the organization’s strategic objectives, resulting […]

2024 Labor Market Outlook: Skills Shortages and Flexibility

Despite aggressive interest rate hikes by the U.S. Federal Reserve, the American economy continues to hum along. In addition to perplexingly resilient consumer spending, the U.S. labor market has remained tight. In September 2023, for example, U.S. job openings increased by 56,000 to 9.533 million open positions, while the number of layoffs decreased by 165,000. […]