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How Starbucks Saved My Life

Employment law attorney Michael Maslanka reviews the book How Starbucks Saved My Life by Michael Gates Gill. Review highlight’s some of the books lessons about how Gates’ perspective changed after he worked “on the other side of the counter.” Gill was a top dog at a big ad firm with lots of “do-re-mi” and perks. […]

Privacy: Should We Use Information About Employee Whereabouts We Get from GPS Devices?

Because of advances in technology, we now have a lot of information about our employees that we never had before. For example, we know where—exactly where—many of our employees are because of the GPS capabilities of their phones and automobiles. Is it an invasion of privacy to ask questions based on that information, e.g., Why […]

remote

Remote Workers Here to Stay

A recent survey by Upwork has revealed that remote workers are still on the rise, and that won’t likely change anytime soon. Today, we are joined by Upwork’s Zoe Harte, Senior Vice President of HR and Talent Innovation, to help answer some questions about the research.

Hope Solo: too little, too late?

Hope Solo’s derogatory comments about Sweden’s national women’s soccer team have earned her a six-month ban from U.S. Soccer and the termination of her contract. U.S. Soccer president Sunil Gulati released a statement this week saying, “The comments by Hope Solo after the match against Sweden during the 2016 Olympics were unacceptable and do not […]

Flying High with Safety Training

Last fall, United Airlines’ Detroit Customer Contact Center was named a Star VPP worksite by Michigan OSHA. It was the first Voluntary Protection Program (VPP) certification for United Airlines. Kerry Fischman, senior staff specialist for corporate ground safety, says the strategies to protect office employees are similar to those the airline uses to protect other […]

training

U.S. Schools Don’t Meet Computer Training Needs

Employee training and development are major priorities for many businesses. Businesses of all types and sizes need their employees and managers to be able to handle the challenges and take advantage of the opportunities that come up every day.

Doing the Wrong Thing – $8 Million; Doing the Right Thing – Priceless

Just the other day I read a story in one of our publications about Kara Jorud. Kara worked for the retailer Michaels as a store manager beginning in 2001. By all accounts, she was an exemplary manager and a hard worker. Her job required her to work extremely long hours, including weekends. In late 2007, […]

What Does Luck Have to Do with It?

“I’d rather be lucky than good.” Those famous words were uttered by Lefty Gomez, a left-handed pitcher for the New York Yankees who played primarily in the 1930s. Take a minute to let that quote soak in. Would you rather be lucky or good? I guess if you had to choose between the two, you […]

Compensation Administration: Do You Use Automatic Pay Increases?

A formal compensation administration program is the basic management tool for ensuring that employees are satisfied. You can accomplish this in a variety of ways, but at the end of the day the goal is employee attraction, motivation, and retention. Does your compensation administration program utilize merit pay? Automatic increases? Cost-of-living increases? Bonuses? Some combination […]

Employees Flyin’ High for Going ‘Above and Beyond’

Ten US Airways employees are flyin’ high this holiday season—and no, it’s not from imbibing at the company party. These employees went “above and beyond” delivering outstanding service to not only the airline’s customers, but to fellow colleagues—and some took home $10,000! According to a press release, the Above and Beyond (A&B) program allows US […]