Practical HR Tips, News & Advice. Updated Daily.
by Dan Oswald You know good customer service when you see it. That’s a statement in which I firmly believe. But it also means you know horrendous customer service when you see it. Do I have a story for you! Recently, my wife and I celebrated our 25th wedding anniversary. My gift to her was […]
Wellness programs, even the most robust and well-designed ones, are not likely to change employee behavior unless employees are engaged in the process. Savvy companies make engagement a top priority when it comes to educating their employees about wellness.
If a pharmacy benefits manager promises a group health plan that there will be no administrative fee for drugs, it actually could be a red flag and not a cause for celebration. It could mean the PBM is “gaming the spread” or not passing rebates through to the plan. Plans can prevent this kind of […]
In yesterday’s Advisor, we got the first four of Rick Lepsinger’s “tickets to slide”; today, the rest of the tickets plus an introduction to a new, online leadership training system. Lepsinger, president of OnPoint Consulting, is the author of Closing the Execution Gap: How Great Leaders and Their Companies Get Results (Jossey-Bass, 2010). Ticket to […]
The information in today’s Advisor is adapted from BLR’s 10-Minute HR Trainer session, “Time Management for Supervisors.” One big obstacle to efficient time management is dealing with interruptions, which are inevitable and unpreventable. Remind your supervisors and managers that dealing with people and problems is part of their jobs, so they have to expect interruptions—but […]
Millennials have aged and many have now gained enough experience to be in leadership positions. Therefore, understanding what motivates them—and how to pay them in comparison to other generations—becomes even more important.
A Los Angeles jury recently awarded $1 million to Mustafa Rez, a waste management engineer for the city of Los Angeles who charged that he was discriminated against and harassed based on his national origin and Muslim religion. Rez claimed that after nine years of positive reviews, his problems started when he submitted a proposal […]
Newly minted MBAs are increasingly looking beyond Wall Street for career opportunities.
Internal recruitment has long been a crucial element of filling key roles within organizations. Such internal staff adjustments have a number of benefits; however, despite the benefits, many companies struggle to identify those employees who can and should be moved to a different role, whether laterally to a new function or upward into a position […]
Charlotte Grove and Denise Augustine described the basic delivery methods for effective EHS training. Their presentation was modeled on the new American National Standard Institute/American Society of Safety Engineers Z490.1 Criteria for Accepted Practices in Safety, Health, and Environmental Training. The first criterion for ensuring effective delivery is to make sure the trainer is qualified. […]