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GAO Recommends New Destinations for Forced 401(k) Transfers

Distributing abandoned small accounts in the 401(k) plans of participants who have left the company is a necessary evil for plan sponsors, to keep the plan focused on managing larger, active holdings and controlling costs. Despite the benefits for the plan that this form of housekeeping provides, results from these “forced transfers” may be less […]

Quitting Before End of Notice Period: Lessons from B.C. Court of Appeal

By Hadiya Roderique Working notice — the default under many pieces of employment standards in Canada — can be a way to reduce an organization’s cost of termination of employment. But what happens when an employee quits in response to getting fired before the end of the notice period? And what happens when the working […]

You are in control of your own legacy

by Dan Oswald I enjoy reading biographies. People’s lives fascinate me and most of the time are much more interesting than any piece of fiction. Over the years, I’ve read dozens, if not hundreds, of biographies of politicians, business leaders, and athletes. I’m not sure what my fascination is with other people’s lives, but I […]

Customer Service 101—Train the Trainers

The term “customer service” is typically applied to external customers, but trainers don’t have “customers” in that traditional sense. Their customers are employee learners. And it’s imperative that they see their learners as customers they should be kept satisfied if they want their programs to be successful. Why? Because unsatisfied learners won’t continue to take […]

Broader ban-the-box law taking effect in Philly

by Brittany E. McCabe A more far-reaching version of Philadelphia’s ban-the-box law covering all employers in the city is set to take effect March 14. On December 15, 2015, Mayor Michael Nutter signed an amended version of the city’s 2011 law that limits when employers can inquire about job applicants’ criminal background. Key changes include: […]

More Tips for Evaluating Training Sessions

Evaluation of classroom training also involves evaluating your own performance as a trainer and assessing the effectiveness of your training methods and presentation. Here’s how to get training evaluations during and after your training sessions: Use a survey. One of the most common ways to do this is to ask trainees for feedback, using some […]

NLRB Chair’s Departure Raises Questions About Agency’s Future

Wilma B. Liebman wound up her 14-year tenure on the National Labor Relations Board (NLRB) on August 27, leaving an agency that’s supposed to have five members with just three. In addition to Liebman’s departure, member Craig Becker’s term ends December 31. Those developments leave many questioning whether the NLRB will be left crippled in […]

Training Best Practice from the World of Real Estate

Keller Williams, Inc., leverages training as a tool to attract and retain agents, increase sales, and boost the company’s bottom line. “Training fuels all of our success,” said Dianna Kokoszka, CEO of Keller Williams’ KW MAPS (Mega Achievement Productivity Systems). Read on to see just how.