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Rhode Island joins states with ‘ban the box’ laws

by Timothy C. Cavazza Rhode Island’s new law prohibiting employers from asking on employment applications whether an applicant has ever been “convicted of a crime” takes effect on January 1. Despite the initial ban, employers are permitted to “ask an applicant for information about his or her criminal convictions at the first interview or thereafter, […]

Walking the line between hiring only authorized workers and violating the discrimination laws

by Elaine Young Here are two situations in which you must avoid discrimination while fulfilling your obligation to hire only authorized workers.  Situation #1 ABC Resort is a beautiful, large new resort in the Utah mountains. Some of its managers heard about Immigration and Customs Enforcement (ICE) raids a few years ago at other resorts […]

Advertising Requirements Before Hiring Foreign Worker

By Gilda Villaran In our January 4, 2010, article titled Obtaining a Work Permit in Canada: The Labour Market Opinion Process, we explained that in order to get a work permit for a foreign worker, an employer in Canada generally must first obtain a Labour Market Opinion (LMO) from the Department of Human Resources and […]

Plan’s Network Policy Was Clear Enough to Ward Off ERISA Claims (in spite of poor call center performance)

Rejecting a plan participant’s claims that plan documents should specifically list in-network providers, the 7th U.S. Circuit Court of Appeals held that a plan clearly providing information on how to check for provider status was sufficient to escape benefits-denial and fiduciary-breach claims. In affirming a lower court decision, the court also rejected an argument that […]

Customer Care and Shareholder Value

I saw an article the other day with the headline “Shareholders vs. Customers: Who Comes First?” That got me thinking. What was the answer to this question posed by the author of the article?  My conclusion: You don’t have to choose. If you want to create long-term shareholder value in any business, you must meet […]

Rare costs award granted in human rights complaint

by Hannah Roskey Although courts routinely order one party to pay the other party a portion of its legal fees, administrative tribunals in Canada very rarely have the power or inclination to do so. That includes human rights tribunals across the country, which very rarely order one party to pay the other’s legal costs even […]

Start the new year with an eye on the big picture

by Dan Oswald As we kick off 2013, it’s a great time to take a step back as a manager and assess your situation. It’s so easy to get wrapped up in the day-to-day activities of managing and lose sight of the bigger picture. The beginning of a new year provides a natural break for […]

Cultural Considerations for Global Communications

Yesterday we addressed how to write English for a global audience. For example, using simpler sentences (no semicolons!), avoiding contractions, and writing in present tense are all good form. However, there are also cultural issues to recognize when sending communications internationally. Here are a few reminders: