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3 Things that Say, ‘Please Sue Me’

Still have exit interviews, probationary periods, and sick leave? asks popular speaker Hunter “Please Sue Me” Lott. If you have those, get rid of them, he says. The exit interview was invented by HR, Lott says, and it suggests that our philosophy is, “Let’s spend our time with the crummy employees.” Stop that, says Lott. […]

HR Merger and Acquisition Playbook

By Barbara Mitchell Mergers and acquisitions (M&A) were at an all-time high in 2015. There is some indication that they will slow down in 2016 because it is an election year, but probably not by much. However, just because there are a lot of mergers does not mean that they are successful. In fact, at […]

parent

Supporting Parents in the Workplace: Childcare Benefits

Helping new parents return to the workforce can be a great benefit to employers and employees alike. Making the transition easier can enable more parents to continue working if they choose after expanding their family, benefiting everyone. This can also reduce an employer’s turnover costs and minimize workplace disruption.

The Pervasiveness of Subjective Hiring

In today’s labor market, many employers are just happy to acquire any talent they can get their hands on. However, it’s still important for recruitment teams to focus on finding the best fit for the needs and culture of the organization. And with fewer candidates submitting applications, employers are well advised to carefully review available […]

Tesla

Customer Service Lessons Learned from Tesla

A challenge many companies face is providing a top-notch customer experience. The reason—particularly for business-to-consumer (B2C) companies with high volumes of customers—is that so many of their customer touch points come in the form of entry-level, low-paid staff, often with high turnover. Teaching these employees the basics, let alone the intricacies, of customer relationship management […]

Gay Witch Hunt

LITIGATION VALUE: $0.00 to $450,000+ (depending on which state you are in) Overall, I’d say that Oscar has a good (read “expensive”) claim for sexual orientation discrimination and retaliation. Not only does Michael admittedly refer to employees as “faggy” when he means “lame,” but he specifically refers to Oscar, a gay employee, as “faggy.” Then, […]

engaged employees

Want True ‘Employee’ Engagement? Engage the Whole Person (Part 2)

In his new book I-Engage, Your Personal Engagement Roadmap, best-selling author Bob Kelleher argues that in order for employers’ engagement efforts to be successful, they must seek to engage not just the “employee,” but the “whole” person.  In Part 1 of our interview with Kelleher, he explains why this is the missing element of traditional  […]

How to Bring the Best Ideas Forward

You might think the individual leading a company’s innovation program needs to be an “ideas person”—but I disagree. The real skill is in uncovering and advancing ideas from others across the business.

Everything I Need to Know About HR I Learned from NCIS

NCIS is a popular TV show that has run for 16 seasons. One of the show’s running conceits is the set of rules promulgated by lead investigator Leroy Jethro Gibbs (played by Mark Harmon). The rules are referenced scattershot throughout the episodes. Sometimes they’re self-fulfilling prophecies and at other times contradictory for the plot as […]

behavior

Do It Like Google: Guidelines on Workplace Behavior

Here in Delaware, most employers are in the midst of a mad dash to get all employees trained on sexual harassment prevention—consistent with House Bill 360—before the deadline for compliance on December 31, 2019. One of the best lessons to incorporate in that training is what topics are and are not appropriate for the workplace. […]