Practical HR Tips, News & Advice. Updated Daily.
A challenge many companies face is providing a top-notch customer experience. The reason—particularly for business-to-consumer (B2C) companies with high volumes of customers—is that so many of their customer touch points come in the form of entry-level, low-paid staff, often with high turnover. Teaching these employees the basics, let alone the intricacies, of customer relationship management […]
It’s one thing to build a strong culture—it’s another to scale it. As organizations grow—whether through rapid hiring, geographic expansion, or acquisitions—company culture can get diluted or distorted. New people come in, processes shift, and what used to feel natural now requires intention. The risk? Losing the very culture that made workplace growth possible in […]
At the start of an individual’s career, child care most likely is not at the center of his or her employee benefits concerns. But, as people venture further into their careers, the chances increase that they’ll need to find a childcare provider to be able to progress in their jobs, which is not necessarily an […]
It used to be that a 9–5 job meant snappy Charles Tyrwhitt suits and briefcases all through the office. But these days, many companies are happy to let their employees dress how they like (so long as it doesn’t affect their work!). Does dressing comfortably increase or decrease productivity though?
Employee compensation is a complicated issue that can stir passion in people. Recently, the now-former CEO of Wells Fargo was taken to task by Congress for his company’s compensation practices, which many believe contributed to widespread fraud on the part of bank employees.
In the wake of the #MeToo movement and Starbuck’s mandatory unconscious bias training day, organizations have become more and more concerned with and focused on offering more diverse and inclusive work places and inclusive work spaces.
You might think the individual leading a company’s innovation program needs to be an “ideas person”—but I disagree. The real skill is in uncovering and advancing ideas from others across the business.
In the Johnny Depp movie Charlie and the Chocolate Factory, Charlie Bucket’s father works in a toothpaste factory but is quickly replaced by robots that can do his job—screwing toothpaste caps onto tubes of toothpaste—at a fraction of the speed. Spoiler alert: At the end of the movie, Bucket’s father lands a job repairing the […]
The U.S. Department of Labor (DOL) recently issued new forms you can use to meet the notice and certification requirements of the Family and Medical Leave Act (FMLA). Here are six good reasons to use the new forms.
By Barbara Mitchell Mergers and acquisitions (M&A) were at an all-time high in 2015. There is some indication that they will slow down in 2016 because it is an election year, but probably not by much. However, just because there are a lot of mergers does not mean that they are successful. In fact, at […]