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resilience

Is Resilience an Inherent Trait, or Can It Be Developed?

As a result of the 2020 COVID-19 pandemic, resilience has become a topic of intense interest for organizations around the world. When the crisis hit in spring, many leaders saw firsthand that their employees’ responses to adversity varied dramatically. Some faced challenge after challenge with energy and resolve, while others nearly shut down from the […]

What Employers Should and Shouldn’t Keep in Employees’ Personnel Files

Labor and employment law attorneys get a lot of questions from employers about personnel files. The most frequently asked question is, “What should I include, and who gets to see them?” Read on as we attempt to sort out some of those questions. HR Guide to Employment Law: A practical compliance reference manual covering 14 […]

Servant Leader—Right for Your Leadership Training?

The founder of Servant Leadership, Robert K. Greenleaf, posited that servant leaders are different from traditional leaders because they don’t exercise power from the “top of the pyramid,” but share their power with those they manage and “serve.” They put others’ needs first and help their employees develop and perform at as high a level […]

feedback

How Performance Evaluations Are Changing in a Remote Work Environment

Employees of companies that have shifted to a remote work model in response to the COVID-19 pandemic have had their professional lives turned upside down in many important respects. It’s harder to communicate and collaborate with colleagues; they may be dealing with childcare responsibilities at home; and they may have a variety of other distractions […]

‘We fixed the glitch….’

I’m confident in this prediction: If you’ve ever held an office job, you will love Office Space. (If you haven’t seen it, get it now.) Anyone can find something in the movie that resonates. Maybe you connect with the guy who can’t bring himself to do more than 15 minutes of real work a week. […]

proactive

Reactionary Versus Proactive Training

On May 29, 2018, Starbucks closed roughly 8,000 locations for the afternoon and engaged around 175,000 employees in a 4-hour training session on unconscious bias.