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Harrah’s chief diversity officer redefines inclusion

Traditionally, companies have thought that diversity is all about race and gender. Nowhere is that more the case than in the hospitality industry, which, in many jurisdictions, is held to certain legal standards. But Fred Keeton didn’t want to just meet those standards. As Harrah’s Entertainment’s chief diversity officer, he has spent the past three […]

Plastic Rocks, the Sleep Diva, and Other Customer Service ‘Treats’

Customer service reps have a difficult and mostly thankless job. Every year, though, we recognize their important work during Customer Service Week (this year it was October 5-9). We thought it might be interesting to ask BLR’s customer service reps about some of their most unusual calls or experiences. We weren’t disappointed. To begin with, […]

Government Employers: Are you Nordstroms or Wal-Mart?

By BLR Founder and Publisher Bob Brady Just as in private industry, government HR managers need to understand their organization’s core strategy, and then hire people and build policies that match. Several weeks ago, I wrote about how strategic HR decisions flow from what kind of company you are. If you depend on product creativity […]

HR’s holiday guide: A look ahead

With only a week until Thanksgiving, it’s time to start planning for the holidays (if you haven’t already). The holiday season is filled with opportunities to celebrate and thank employees for their hard work. But those opportunities can turn into headaches if you aren’t careful. That’s why this post is the first in a series […]

5 Ways to Put the Spring Back in Workers’ Steps

By Dave Anderson Just My E-Pinion Are your employees happy? Probably not, says Dave Anderson, an author and lecturer and president of Dave Anderson’s Learn to Lead. The most recent survey by the Conference Board suggests that only 45 percent of Americans are satisfied with their work—an all-time low since the study was established in […]

Maine: Red Tide Causes ‘Sea Change’

by Daniel C. Stockford, Brann & Isaacson While voters handily reelected both of Maine’s Democratic representatives to the U.S. House of Representatives, a sea change occurred at the state level as the Maine governorship and the Maine Legislature apparently have switched from Democratic to Republican control. In a surprisingly close governor’s race, Republican Paul LePage […]

First Circuit Serves Up Employer-Friendly Ruling; FLSA Admin. Exemption Does Not Cater to Banquet Employees

Banquet sales managers do qualify for the administrative exemption under the Fair Labor Standards Act — meaning no overtime is on the menu. So says the 1st U.S. Circuit Court of Appeals in Hines v. State Room, Inc. Plaintiffs in the case are former employees of banquet facilities that “host high-end wedding receptions and other […]

Pay Differences Not Related to Race or Gender? Prove It

There’s a compensation heat wave, says Susan Willmott, SPHR, and the only way to avoid it is with a compensation structure that’s carefully worked out based on job content and value to the company. In yesterday’s Advisor, we learned about writing job descriptions that provide information about job value; now with job descriptions done, here’s […]