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Now Your Worst Moments Are on YouTube

What once was acceptable workplace behavior and humor no longer is. And if some in your company don’t know it, there’s a world of Internet onlookers ready to tell them so. After a trying morning, Jack, usually a calm and restrained manager, lost it at the office. He screamed at his workers, and threw a […]

EEOC releases fact sheet on selection and testing procedures

The U.S. Equal Employment Opportunity Commission (EEOC) has issued a new fact sheet explaining how federal nondiscrimination laws apply to employer tests and other selection procedures—such as personality tests, medical exams, and credit checks—used to screen applicants for hire and employees for promotion. The fact sheet also spotlights “best practices” employers can follow to avoid […]

Labor Department Changing Farm Worker Rules

The U.S. Department of Labor (DOL) has published new rules for the H-2A Guest Worker Program that have sparked protest from agricultural employers. The new rules, to go into effect March 15, were published in the February 12 edition of the Federal Register. The final rules govern the labor certification process and enforcement mechanisms for […]

Blogged Out of a Job!

Can employees diss your company on the Internet and get away with it? In a growing number of cases, the answer is No. Last December, Time Magazine named as its Person of the Year—a title usually reserved for world leaders and Nobel Prize winners—“You.” They even attached a mirror to the magazine so that “You” […]

Homerun on customer service

Homerun on customer service

It can be hard to describe good customer service, but you sure know it when you see it. Last week, I was at — of all things — a baseball tournament in the greater Atlanta-metro area. The tournament wasn’t a small volunteer undertaking. The organization that sponsored the tournament is national in scope and has […]

Ringing in 2014: It’s time to take a look at your policies and employee handbook

by Jeanine Poole The turn of the year is often a good time to review company policies. We’re weighing in with some favorite perennial professional resolutions and perhaps a few new suggestions that might make for a happy 2014.  What’s in a policy? In the employment world, issues involving e-mail, the Internet, and social media […]

Sample Internet Policy

Here’s a sample Internet policy you can modify and/or expand to meet your organization’s specific needs. Have your employees sign the policy, acknowledging they understand it and agree to be bound by its terms. [Company] Internet Policy   Business use only. [Company] provides Internet access (including e-mail) to its employees to assist and facilitate business […]

Super HR Websites: ‘Everything in HR at the Click of a Mouse!’

What if there was a place where all the HR information you need was instantly available? Thanks to the power of the Internet, there is. The recent Daily Advisor article on how the Internet is changing salary negotiations showed just how powerful this amazing technology has become in HR. Gone is the day when companies […]

Hot List: BusinessWeek’s Best Seller List

BusinessWeek magazine ranks the 15 best selling hardcover and paperback business books in March 2009 and gives a short summary. 1. Outliers: The Story of Success by Malcolm Gladwell. As you’d expect with Gladwell, there are lots of surprises in his explanation of why some people succeed fantastically. Pluck and smarts get less play here […]

Do You Comply with the FLSA? Most Employers Don’t

Statistics from the U.S. Department of Labor estimate that almost 70% of employers aren’t in compliance with the Fair Labor Standards Act (FLSA)—a percentage that almost certainly increases when similar violations under state law are taken into account. The federal Department of Labor is tackling this problem in a big way, dedicating a staggering $25 […]