Most Popular

Walk a Mile in Someone Else’s Shoes

We’ve all heard the old saying “Don’t judge a man until you have walked a mile in his shoes.” It’s pretty straightforward. The Random House Dictionary of Popular Proverbs and Sayings describes it this way: “Don’t criticize another person’s work until you’ve tried to do it yourself; don’t judge another person’s life until you’ve been […]

When Employees Don’t Pack Their Inhibitions for Business Trips

The more employees travel for business, the more exposure employers have — often with costly consequences. Businesses must be prepared for problems that might arise when male and female employees travel together, whether domestically or internationally. Contrary to popular belief, what happens in Vegas doesn’t really stay in Vegas — it gets told in court. […]

Data Show Employees Want to Continue Remote Work

The COVID-19 pandemic caught the world by surprise, including the business world. Millions of Americans were given relatively short notice from employers that their physical offices would be closing temporarily in the wake of the pandemic. What many thought would be a short stint at home of maybe a couple of weeks has turned into […]

Customer

Helping Employees Deal with Toxic Customers

Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.

Do’s and Don’ts with Candidate Phone Calls

Yesterday’s Advisor covered how to prepare yourself for the first call to a potential candidate. Today, you’ll learn some tips and tricks on actually pulling the call off!

PIPs + Progressive Discipline = Caution Required

Performance Improvement Plans — or PIPs — have become a common part of progressive discipline programs. After an initial verbal counseling, many employers use formal PIPs to set specific goals for employee improvement, and to document employee progress or lack of progress in relation to future discipline.

From Sourcing to Hire: Artificial Intelligence in Recruiting

Every other day, there is an article about artificial intelligence (AI) and recruiting that’s taking the Internet by storm, but what’s the excitement about? Is bringing AI into the recruitment industry the next big thing?

review

3 Tips to Help Employees Prepare for Conversations About Their Performance

by Anita Bowness, global practice leader, Business Consulting, Halogen Software As an HR professional, you know that a conversation about performance provides an equal opportunity for managers and employees to talk about what’s going well, what needs to improve, and how things are going in general. The challenge is, it doesn’t always go this way, […]

mentoring

How Businesses Can Use Employee Resource Groups to Drive Growth

Employee resource groups (ERGs) are voluntary, employee-driven networks that empower team members, foster diversity and inclusion, spark connectivity and creativity, and develop a support system around a particular interest that aligns with an organization’s purpose and values.