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7 Exit Interview Questions You Have to Ask

In the hustle and bustle of hiring a replacement for a former employee, the exit interview can be one of those things that slips your mind. While it is important to continue to look forward and make progress on hiring to fill your open positions, employees who transition out of your business can also provide […]

training

Understanding Learning Labs in the Workplace

Learning labs are typically only thought of as being present at public schools, colleges, and universities. They offer a space where students can go to exercise and practice new skills and seek out additional learning resources. And they’re typically located in a designated room or building on a campus or in a library.

Train Employees to Give Great Customer Service to Coworkers

If you and your employees don’t work directly with company customers, it may seem that customer service training doesn’t apply to you. But it does. Customer service is an issue that involves everyone in the organization. That’s because all employees have customers. If they don’t have external customers, they do have internal customers, otherwise known […]

conflict resolution

10 Practices to Overcome the Pitfalls That Divide Teams

Without a doubt, teams in the workplace have the potential to tap into the diverse perspectives that all members bring to the table. This larger pool of information can be helpful in making better decisions within an organization.    Unfortunately, teams often fail to live up to these reasonable expectations. In fact, social sciences literature shows […]

Catch Me If You Can Compensation? DOL Says ‘I Caught You’

“There is a dramatic increase in wage and hour lawsuits,” says Contacos-Sawyer (and the recent Wal-Mart decision probably means an even greater increase). At her presentation at the recent World at Work Total Rewards Conference in San Diego, Contacos-Sawyer, president of HR Consultants, Inc., was joined by colleagues Polly Wright and Judith Mickey.  What About […]

normal

500-Day Journey to the New Normal

I hope all of you are safe and secure, wherever you are working or sheltering. With our persistent joint efforts and with all the help we can get, we will get through the coronavirus crisis. When will America’s workplaces return to normal?

How Scarcity and Attrition Might Ruin Recruitment Planning

Yesterday, we heard from experts Lucia Erwin and Jack Tootson discuss how supply and demand influence HR. Today, we’ll hear how Erwin and Tootson apply Supply Chain Management concepts like Scarcity and Attrition to human resources.

Coca-Cola’s VP of People Insights on Bottling a Perfect People Strategy

How can you do it all at once? It’s a question that rings in the mind of many HR professionals, saddled with goal after goal, and for good reason. The workload of HR professionals is mighty, and the deliverables are grand. Upholding a business model, supporting your people strategy, keeping up with everchanging legal issues, […]

Coca-Cola’s 3 Step Strategy for HR: Structure That Delivers Clarity

At SPARK TALENT, Sue Lam, VP of Global People Analytics at The Coca-Cola Company (TCCC), laid out the strategy for HR to shift from a fragmented, reactive function to a strategic business driver. She shared how TCCC transformed from 32 fragmented business units into a “networked organization.” The key was simple: HR dropped the reactive support role and […]