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The Importance of Customer Training

When we talk about training in the business world, most people think immediately and primarily about training staff members. After all, the staff members are the ones creating products or providing services to customers. But what about training customers?

Audits: Only Surefire Way to Root Out Problems

In yesterday’s Advisor, we covered audit areas for compensation and preemployment issues. Today, we’ll look at employment and termination issues, and we’ll introduce a unique checklist-based audit system. Job descriptions. For all positions, you should have up-to-date job descriptions that accurately reflect the job duties. Make sure that the job descriptions identify all essential functions […]

The New Trend of “Quiet Firing”

Until recently, most people weren’t familiar with the concept of (or even the term) “quiet quitting.” Thanks to remarkable media buzz around the subject, employees’ doing just enough on the job but not going above and beyond is now part of the common parlance of corporate America. But those who think they’re up to speed […]

Must an Employer Grant Permanent Intermittent FMLA Leave?

Maybe not, according to a recent decision from the Eighth U.S. Circuit Court of Appeals. The case has many people wondering if reevaluation of the word “leave” in the Family and Medical Leave Act (FMLA) may be on the  horizon. FMLA Complete Compliance Perception may be reality . . . In February 2007, Charlene Wisbey […]

Listening

3 Building Blocks of Employee Engagement

Over the course of my career working with senior leaders and people managers in a variety of organizations and industries, employee engagement has been a consistent challenge. While it is now well recognized as an important factor for business success, many leaders raise concerns that they don’t know how to measure or improve employee engagement. […]

Wooden’s Pyramid of Success makes perfect sense in the workplace

by Dan Oswald I’ve been accused of too often writing about sports in this blog. I guess that’s because sports have been such a big part of my life as a participant, coach, and spectator—but also because I subscribe to the idea that sports imitate life. In sports, as in life, there is success and […]