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Reviews: ‘Revenge Tool’ or ‘Extremely Defeating’

Oswald, who is CEO of BLR, blogs on business and leadership in the The Oswald Letter. View his original post here. Here are representative comments: I have this same problem every year. Some managers will rate all their direct reports as "exceeds expectations," because they think that “meeting expectations” has a bad connotation (like a […]

Gamifying Employee Engagement

Renowned game designer Jane McGonigal describes gamers as super empowered, hopeful individuals, attributes that she believes can be channeled into real-world contexts. The business world today really needs a lot of super empowered and hopeful employees, given that 85% of them are currently either lacking in engagement or actively disengaged. And gamification can hopefully help […]

Kimberly Gatling on Making Diversity and Inclusion Efforts Sustainable

Kimberly Bullock Gatling understands the importance of support from the top when working to make an organization’s diversity and inclusion efforts sustainable. And it’s more than just getting backing from leadership. It’s also like running a marathon—it takes patience, persistence, and commitment.

The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

HR consultant and author of 13 bestselling business books Carol A. Hacker reviews the book The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary by Joseph A. Michelli. Review highlights book’s examination of how Starbucks gets their employees to deliver excellent customer service. The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary is […]

Where Will Hire the Most?

Yesterday we looked at CareerBuilder’s Midyear Job Forecast. Today, more from that report including which region will be hiring the most.

Case Study: When Discussing Accommodations, Follow Interactive Process

The Americans with Disabilities Act (ADA) and Massachusetts General Law Chapter 151B (Chapter 151B) both require employers to provide reasonable accommodations absent undue hardship to employees and to engage in an interactive dialogue with those who need a reasonable accommodation. Employers that fail to do so face legal liability. The recent jury verdict in Menninger […]

4 Consequences of Neglecting Employee Engagement

Human resources departments have a lot of balls to keep in the air. There’s recruitment, retention, resignations—essentially, your job is ensuring that a company’s workforce is present and capable. That’s no small feat. But in the hustle and bustle of firing and hiring, it’s easy to overlook the importance of employee engagement. Employee engagement is […]