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Is it Worth Retraining a Poor-Performing Manager?

Did you know that three out of four employees report that their boss is the worst and most stressful part about their jobs?1 And that poor-performing managers can cost businesses millions of dollars each year? Before you terminate your poor-performing managers, you might consider retraining them. But how will you know when it’s worth it […]

Serving Internal Customers

There is no doubt that a strong service strategy is important to the success of any business. Most organizations believe that employees deliver excellent customer service. But a good service strategy begins with good service to internal customers—your fellow workers in other departments. To begin planning—and training—for excellent service, it is important to understand what […]

How HR Teams Are Actually Using AI: Real-World Applications and Best Practices

AI is no longer a distant concept—it’s a daily tool, increasingly embedded in how HR teams attract, develop, and support talent. As organizations push toward more agile, data-driven operations, HR departments are adopting AI to enhance efficiency, improve decision-making, and deliver more personalized employee experiences. But they’re also grappling with concerns around privacy, bias, and […]

basics

L&D Terminology 101: 8 Basic Sales Training Terms for Beginners

The makeup of a Learning & Development (L&D) program varies from organization to organization, but generally, these teams have at least one or two people who are experts/specialists in learning theory. Best case scenario, they have already invested in a modern learning platform that you can leverage.

engagement

Eight Ways to Boost Employee Engagement and Create a Winning Workplace

How do you get employees to go the extra mile and perform at the peak of their capacity? Some say job satisfaction and happiness are key elements of exceptional employee commitment. I don’t disagree with that. But I would argue that employee satisfaction and happiness are not enough. After all, I could love my work, […]

performers

The Growing Importance of the Employee Experience

In a recent survey conducted by Expedia, it was found that 74% of Americans prioritize experiences over products. Some say this social shift stems from our desire to be unique and live a personal story only we know to be true. Another school of thought is that humans are built to crave interpersonal connections.

What to Do When You Get Sued: A Handy HR Guide to Litigation

Many HR professionals may relate to the “oh no, what now?” moment when they first learn an employment-related lawsuit has been filed. Although employers would prefer to avoid litigation entirely, it’s important for HR departments to have systems in place to assist with prelitigation and discovery needs. The litigation process can be separated into four […]

Trust but Verify: Lessons Learned from “Inventing Anna”

If “fake it till you make it” were a person, she would be fake German heiress Anna Sorokin, a.k.a. Anna Delvey. Netflix’s latest viewer obsession Inventing Anna, created by Shonda Rhimes, tells the “completely true, except for the parts that are totally made up,” story of Anna’s elaborate get-rich-quick schemes. The show is based on […]