Practical HR Tips, News & Advice. Updated Daily.
Does a broken toe amount to a serious health condition under the Family and Medical Leave Act (FMLA)? It depends on the circumstances. But an Ohio federal district court recently held an employee’s FMLA interference claim can go to trial in a case where there was a dispute of whether his broken toe constituted a […]
With COVID-19 upending nearly every aspect of the way we work, many companies spent the greater part of last year trying to find the best way to stay productive while ensuring employees’ and customers’ safety. For many, this meant taking the traditional processes and making them remote without disrupting established workflows. The agendas of meetings […]
Mark Mitchell, managing director of American’s Customer Experience area, tells the story: “In the middle 2000s, maybe 2003 to 2006, as American worked very diligently to take the right path financially and not go through the bankruptcy courts, we preserved cash and ceased investing in some of our core products. Our customers, our employees— maybe […]
There is no doubt that a strong service strategy is important to the success of any business. Most organizations believe that employees deliver excellent customer service. But a good service strategy begins with good service to internal customers—your fellow workers in other departments. To begin planning—and training—for excellent service, it is important to understand what […]
When it comes to respect as a legitimate corporate priority, learning and development (L&D) have come a long way over the last several decades. Readers who may be old enough to remember the days of painfully corny training videos can likely also attest to the progress training materials and efforts have made over the years. […]
It’s your busiest time of the year, and an employee informs you she needs to travel to Yugoslavia to witness reported visions of the Virgin Mary. If you say no, are you guilty of religious discrimination? According to a new ruling from the federal Court of Appeal, not necessarily. But responding to requests for religious […]
Perceptions of marijuana have changed dramatically in Canada. What used to be an illegal drug is now a recognized medical treatment and is soon to be a legal recreational activity. Canada’s Cannabis Act—making recreational marijuana legal—will take effect on October 17, 2018. Employers have struggled to balance the changes against legitimate health and safety issues, […]
Identifying Key Positions and Skills A critical step in the process is to specifically identify the key positions that will be targeted in the succession plan. This usually includes management-level positions. It may also include highly specialized jobs that are essential to the company’s ability to meet current or future goals. Once the positions are […]
Recruitment process outsourcing (RPO) occurs when an organization outsources some or all aspects of the recruiting process to fill its vacancies. These activities are taken over by an individual or an organization that specializes in recruiting.
Forget chasing the latest software—the biggest challenge in the AI era is the human equation. Carlee Wolfe, Associate Vice President of Leader Development and Organizational Effectiveness at Hyatt Hotels Corporation, is tackling this head-on. She sees the future of talent management not in code alone, but in a powerful partnership between technology and organizational values. In her […]