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What Mandatory Work-from-Home Requirements May Teach Us

The rapid global spread of COVID-19 has led governments around the globe to place restrictions on human interaction. Even state and national governments that haven’t made isolation or quarantine mandatory have discouraged large gatherings and encouraged people to practice social distancing.

Beyond Friends: EAP Lessons from Matthew Perry’s Legacy of Helping Others

As family and friends recently paid tribute to Matthew Perry on the one-year anniversary of his untimely passing, I considered honoring his memory with a throw-back post about one of my favorite Friends episodes. But the beloved sitcom star repeatedly made clear that he wanted to be remembered for far more than his work in […]

Do Your Managers Know How to Reward and Motivate Employees?

Many companies do not provide training to managers and supervisors on their recognition and reward programs, says Kimberly Abel, vice president of Employee Solutions for Maritz Motivation Solutions. In fact, only 25 percent of employers formally train their managers and leaders on workforce recognition and practices, she says, citing research from WorldatWork. “Unfortunately, it’s still […]

Giving Coworkers Great Customer Service

Yesterday’s Advisor made the case for customer service training by describing how one company experienced great growth by focusing on customer service. Today we take a look at training employees to give their coworkers great service.

Employee Education & Personalization Are Keys to Success of your Benefits

A struggle many employers face is deriving the most value from their benefits investments and encouraging employee participation in company health and wellness programs. At a fundamental level, most employers offer similar benefits and, when put side by side, they can often add up to as many as 67 individual services or programs for employees […]

Helping Women and People of Color Climb the Ladder

One of the biggest challenges to meaningful diversity and inclusion (D&I) in many organizations is that traditionally underrepresented staff often feel like they’re in uncharted territory as they move further up the corporate ladder.

metrics

3 Back-End Metrics to Measure the Effectiveness of Your Contingent Workforce Program

Fill and bill rates are two examples of surface-level metrics that usually get looked at to signify a successful vendor-manager union. But when looking at a contingent workforce program, it’s necessary to dig a little deeper. Back-end metrics can help provide that perspective.

Work-life Challenges Across Generations: Millennials, Parents Hit Hardest

Knowing that Millennials and parents are under increasing pressure, EY, a company that provides professional services, conducted a survey to understand what employees seek in a job—why they quit, why they stay, and how this differs by generation. The study consisted of approximately 9700 adults aged 18 through 67—who are full time employees—across a variety […]

It’s a New Day!

“Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be cumbered with your old nonsense.” – Ralph Waldo […]