Practical HR Tips, News & Advice. Updated Daily.
Yesterday’s Advisor made the case for customer service training by describing how one company experienced great growth by focusing on customer service. Today we take a look at training employees to give their coworkers great service.
A struggle many employers face is deriving the most value from their benefits investments and encouraging employee participation in company health and wellness programs. At a fundamental level, most employers offer similar benefits and, when put side by side, they can often add up to as many as 67 individual services or programs for employees […]
Workers continue to find new ways to create potential hostile work environment liability for their employers under Title VII of the Civil Rights Act of 1964. In June 2023, the U.S. 9th Circuit Court of Appeals (whose rulings apply to employers in all the states covered by West Employment Law Letter) held that offensive music […]
A recent study by Robert Half says that interviewees find waiting to hear back from a company is the most frustrating part. If they haven’t heard back in a week or two, they’ll move on to other companies. While we are in a talent crisis, can companies afford to lose quality talent because they didn’t […]
by Jourdan Day Ohio’s new law prohibiting employers from creating or enforcing policies that prevent employees with a concealed carry license from storing a firearm in their locked vehicle while on employer premises takes effect March 19. The law means that as long as an employee keeps her firearm and ammunition in a locked compartment […]
Any job can get extremely hectic at times, with new crises popping up amid typical day-to-day obligations and long-term planning. It can be easy for staff to get sidetracked, overwhelmed, and disorganized amid all of the chaos. There could be many impacts of this disorganization. Obviously, there’s a risk that commitments won’t be kept and […]
The coronavirus pandemic is redefining business agility, requiring companies to adapt their workforce to remain competitive. Specifically, this means that everyone—from the majority of small business owners to many of the biggest tech companies—is preparing to accommodate a hybrid workforce, including on-site, remote, and distributed employees, for the foreseeable future.
by Dan Oswald I guess we’re all afraid of something. When we were kids, we might have been afraid of the dark or monsters under the bed. As adults, those fears often seem bigger or more real. We may have a fear of heights, the outdoors, or even failure. The problem is that fear puts […]
“Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be cumbered with your old nonsense.” – Ralph Waldo […]
The training question is, “What is the difference between diversity training and harassment training, and what do trainers need to know about adequately covering both topics?” Here is how a training expert responded: “They are quite different and should be different,” says Linda Willing, president of RealWorld Training and Consulting (www.rwtraining.com). She describes harassment/discrimination training […]