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Plagues Continue: Monkeypox Emerges as Newest Workplace Safety Threat

Just as the COVID-19 threat appeared to be waning, monkeypox has emerged as the newest viral workplace threat. On July 30, 2022, New York City Mayor Eric Adams declared monkeypox a public health emergency. His announcement was followed by a statement from Governor Kathy Hochul saying the virus created an “imminent threat to public health.” […]

Mental Health ERGs and Benefits Communications: The Struggle of HR

If you ask 10 HR professionals what their biggest challenge is, they’ll likely say 10 different things. It’s a testament to how diverse this crowd is. Each of those challenges, however, would likely have the same content: How do you best serve your employees? In this issue of “Faces of HR,” I spoke with one […]

5 Steps to Transform a Toxic Company Culture

A toxic company culture doesn’t announce itself with a neon sign. It festers quietly—through whispered complaints in break rooms, passive-aggressive emails, or the slow drip of disengagement that turns talented employees into clock-watchers who can’t wait to bolt. Left unchecked, it’s a silent killer of innovation, productivity, and morale. But even the most poisonous workplace […]

Interview

How HR Can Address Staff Redundancies with Tact and Diplomacy

The pandemic is causing leaders to navigate a broad range of interconnected issues that span from keeping their employees and customer safe, shoring up cash and liquidity, reorienting operations, and navigating complicated government support programs. Add to this the effects of fluctuating global financial markets, increased competition across multiple sectors, and recent unrest caused by […]

Results or Relationship Minded? How to Balance your Leadership Priorities

By Lee Ellis Abraham Lincoln has been repeatedly voted as our most popular president, probably because he achieved great results in the face of incredibly difficult circumstances. But, how did he do it? When I posed this question to hundreds of corporate managers when facilitating leadership development, overall attributes fell into four areas of leadership […]

Do Your Managers Know How to Reward and Motivate Employees?

Many companies do not provide training to managers and supervisors on their recognition and reward programs, says Kimberly Abel, vice president of Employee Solutions for Maritz Motivation Solutions. In fact, only 25 percent of employers formally train their managers and leaders on workforce recognition and practices, she says, citing research from WorldatWork. “Unfortunately, it’s still […]

Share the Work, Share the Credit

Many managers and leaders have been there. The praise is pouring down for a job well done, the accolades pile up and opportunities for advancement mount. But a leader or a manager doesn’t do it all alone. One of the gravest mistakes a leader can make is hoarding credit for success. It takes a team […]

Giving Coworkers Great Customer Service

Yesterday’s Advisor made the case for customer service training by describing how one company experienced great growth by focusing on customer service. Today we take a look at training employees to give their coworkers great service.