Most Popular

list

‘To-Do List Bankruptcy’

A to-do list can be a blessing and a curse. On the one hand, a to-do list helps people get and stay organized and avoid neglecting important tasks. Additionally, being able to cross an item off your to-do list can be quite fulfilling. On the other hand, a to-do list can be a significant source […]

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

10 Tips for Creating an Onboarding Checklist for New Hires

Your company just made a new hire? Congratulations to you and your new employee(s). Whether you’ve made one or two hires or are conducting a mass-hiring campaign, there are a lot of moving pieces involved with onboarding new hires. As many HR personnel will tell you, the hiring process isn’t over when the acceptance call […]

Developing Employees Through Practical Delegation

Look at the calendars of most managers and executives, and you’ll see they’re packed with meetings. Subordinates struggle to gain a little face time or get help with a tricky issue, and colleagues struggle to find time for collaboration. Their best chance is often scheduling a meeting several days or even weeks out, and even […]

Don’t Let Bad Employees Sink You

We recently attended the 2016 SHRM Annual Conference & Exposition in Washington D.C.! Here we learned how bad employees can damage an entire organization. Today we’ll get some tips from Greg Hare, an employment lawyer at Ogletree Deakins Law Firm in Atlanta, GA.

Leveraging Retirees’ Potential for Training and Development

As the world slowly emerged from the COVID-19 pandemic, a new but related workplace challenge arose: Older workers who were relatively close to their target retirement age began leaving the workforce in record numbers. Some were driven to early retirement by the unfavorable prospect of returning to a workplace full of new health and safety […]

Keep Employees Engaged and You Might Just Keep Them

In yesterday’s Advisor, we heard from Vip Sandhir, CEO and founder of HighGround®, on the topic of employee engagement. Today we’ll hear what he has to say about how to help increase engagement. Q. Who is responsible for increasing employee engagement? A. Engagement comes from the top down. Even if HR is responsible for implementing […]

parent

How Employers Can Help Parents Tackle Remote Learning

Schools throughout the country are creating various plans associated with reopening. Several districts in my state, Massachusetts for example, have announced hybrid returns with students alternating between attending school and remote learning (sometimes in the same week), while others have announced full remote learning.

Compensation Litigation: Low-Hanging Fruit for Plaintiffs’ Attorneys

Wage/hour litigation is heating up, partly because attorneys have figured out that even for small cases, in which the client-employee may get $1,000, the attorney can collect $15,000 in attorneys’ fees, says Attorney Deanna Brinkerhoff. Fair Labor Standards Act (FLSA) litigation is heating up, and partly for that reason—it’s low-hanging fruit for plaintiffs’ attorneys. Brinkerhoff, […]