Practical HR Tips, News & Advice. Updated Daily.
Yesterday’s Advisor made the case for customer service training by describing how one company experienced great growth by focusing on customer service. Today we take a look at training employees to give their coworkers great service.
Industries and markets are constantly (and rapidly) evolving, and to survive, your organization must be maneuverable. How can you develop such skills in your workforce? We have insight on this from Jeffrey Phillips and Alex Verjovsky, authors of the book OUTMANEUVER: OutThink, don’t OutSpend.
After Elon Musk took ownership of Twitter, the company laid off over 900 California employees. As news spread that Twitter plans to eliminate 50% of its workforce, employees filed a class action lawsuit against the company alleging the reduction in force violated the Worker Adjustment and Retraining Notification (WARN) Act as well as California law. […]
Now that virtual reality and augmented reality are getting a lot of attention in the learning and development (L&D) space—and are projected to be worth around $2.8 billion by 2023—you’ve probably started hearing more about scenario-based learning, too.
Many companies do not provide training to managers and supervisors on their recognition and reward programs, says Kimberly Abel, vice president of Employee Solutions for Maritz Motivation Solutions. In fact, only 25 percent of employers formally train their managers and leaders on workforce recognition and practices, she says, citing research from WorldatWork. “Unfortunately, it’s still […]
It’s no-pain, no-gain for Tom Brady, but pressuring employees to work while injured may violate the Family and Medical Leave Act (FMLA). Love him or hate him, you have to give it to Tom Brady–the man is dedicated to his sport. Last week, he was called upon once again to play through the pain and […]
Traditionally, when employers have sought to prepare their work teams for big upcoming changes—e.g. new processes, a new organizational structure, new software, etc—in the workplace, the focus has been on “change management.” Speaking to an audience of human resources (HR) and employers at BLR’s Advanced Employment Issues Symposium (AEIS) in Las Vegas, keynote speaker Kelli […]
Question: If an employee takes Family Medical and Leave Act (FMLA) leave to bond with his new child, would he be able to take additional bonding time later the same year if he still had FMLA time available? Answer: The FMLA has some restrictions on when an employee can take leave for birth or bonding […]
The modern workplace is changing. More employees value progressive perks like flexible work, and folks will quickly jump ship if they can find remote work that offers the benefits they’re looking for. Many employees expect their employer to offer well-being–related perks. Offering these benefits to boost well-being will improve your productivity and help you build […]
You need something more than platitudes to get and retain the people you want, says Csizmar, who is founder and principal of CMC Compensation Group. What Are We Talking About? When we talk strategy, we’re talking about “a plan, method, or series of maneuvers for obtaining a specific goal or result.” It’s a guideline or […]