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Accommodating service animals in the workplace

by Jodi R. Bohr In recent years, service animals have become the topic of much debate partly because of their expanded use and perceived abuse. If you are confronted with an accommodation request by an employee or a customer who needs a service animal while on you premises, you must handle the situation appropriately and […]

Travel

Business Travel: 4 Ways to Mix Satisfaction with Policy Compliance

Yesterday’s Advisor explored the latest findings regarding corporate travel program “leakage” – those policy and usage challenges that confound even the most well-managed business travel policies. Today, we delve deeper into what we introduced yesterday: How traveler satisfaction and policy compliance go hand-in-hand. Here are four tips to guide your efforts.

resume

How to Catch Résumé Fraud

Right now, organizations may be vying for the same candidates all at once, making hiring difficult. But nonetheless, no one wants to hire someone who lied about his or her relevant experience level. This is called résumé fraud, and it happens when applicants intentionally falsify information with the hopes of seeming more qualified. Here are […]

scenario

What Is Scenario-Based Learning?

Now that virtual reality and augmented reality are getting a lot of attention in the learning and development (L&D) space—and are projected to be worth around $2.8 billion by 2023—you’ve probably started hearing more about scenario-based learning, too.

mentoring

How HR Can Foster Resiliency to Create Stronger Teams

As a mom to my two-and-a-half year old daughter, Henley, and the Director of People and Culture at Square Root, a fast-growing tech startup, I often find myself facing similar challenges.

Do You Train Managers to Manage the Whole Person?

The term “human resources management” is essential in business. But have you noticed that the majority of the literature about the topic focuses on the “resources” and the “management” aspects but barely addresses the “human” element? As a result, most managers see their employees as resources to be managed, and not as a whole person […]

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The Problem with Squishy Answers and How to Stop Them

Part of the burden of being the boss is making the important decisions: whether it’s necessary to authorize costly overtime to meet a production deadline; if the company should apologize to a customer over a disagreement or stand firm in its position; if a supplier should be replaced; etc.