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customer harassment

Tips to Limit Risk of Employee Harassment by Customers

Most employers are equipped to respond to employee allegations of harassment by coworkers or managers. There are added levels of difficulty, however, when they complain about harassment by a customer, contractor, or other visitor to the business. A federal court of appeals recently ruled a Harrah’s Casino employee can go to trial on her claims […]

Predicting Success is Hard

How good are you at picking winners? If you’re one of the 70 million Americans who recently filled out a bracket for the NCAA men’s basketball tournament, you probably have a sense of how hard it is to predict success. How well did you do?

Redefining Performance as Mental Flexibility and Emotional Balance

If there’s one desire leaders have of others, it’s that they “perform.” But what is performance really? An online dictionary defines “perform” as “to carry out; execute, do.” While there’s nothing to dispute about the getting of results, the skill sets that underlie performance change with the times. Performance in this era of global disruption […]

Executives on Maternity Leave: Return Not Guaranteed by FMLA

Newly appointed Yahoo CEO Marissa Mayer — who some pundits have called “the most powerful pregnant woman in America” — is an exceptional employee in more ways than one. Even if she had worked the prerequisite 12 months (or 1,250-plus hours) at Yahoo to qualify for FMLA leave, Mayer would not be guaranteed a return […]

Ask the Expert: Would It Be Noncompliant to Require Employees to Work Both the Day Before and the Day After a Holiday to Receive Holiday Pay?

Question: Would it be noncompliant to require employees to work both the day before and the day after a holiday to receive holiday pay? Also, would it break any pay laws not to provide holiday pay to an employee who calls out sick before a holiday? Answer: Although holiday pay is a common benefit employers provide, […]

HIPPOs Are the Enemy of the Geeks

Special from HR Tech Las VegasIn yesterday’s Advisor, consultant Andrew McAfee offered his thoughts on the rapidly developing world of technology. Today, his take on the role of geeks and HIPPOs.

Why Helping Employees Discover Their Purpose Helps HR Leaders

Though the Great Resignation is in full swing, hiring rates are greater than quit rates since November 2020 as workers seek greater well-being in their careers. As such, the U.S. Chamber of Commerce suggested the workforce is experiencing a “Great Reshuffle” instead. Unfulfillment at work is linked to the overall work environment, but changing the […]