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customer harassment

Tips to Limit Risk of Employee Harassment by Customers

Most employers are equipped to respond to employee allegations of harassment by coworkers or managers. There are added levels of difficulty, however, when they complain about harassment by a customer, contractor, or other visitor to the business. A federal court of appeals recently ruled a Harrah’s Casino employee can go to trial on her claims […]

Maintaining Engagement and Culture in the Valley of Death

I recently sat down with Sabrina Parsons, the CEO of Palo Alto Software to discuss a concept known as the valley of death. Parsons defines the valley of death as the time during which a company grows from 50 employees to 100–150 employees. Many organizations face a number of real challenges during this period from […]

The Pitfalls of AI Applicant Screening Tools

Artificial intelligence (AI) has emerged as a powerful tool for streamlining the hiring process. By automating the screening of large volumes of job applications, AI promises unparalleled efficiencies, enabling recruiters to swiftly identify top candidates. However, this technological advancement isn’t without its pitfalls. As we integrate AI deeper into the recruitment process, the specter of […]

10 Workplace Habits That Bother the Brits

Our British friends are known for keeping a stiff upper lip in the face of grave adversity. However, there are some little (and often nasty) things that their coworkers do that really bother them. In a recent survey of over 5,000 workers on the Top 10 Workplace annoyances, in the UK, the winners (in order […]

The AI Overwhelm: How to Avoid Burnout and Stay Productive

As generative AI tools constantly evolve, business owners and marketers face the challenge of learning how to use these tools effectively without getting overwhelmed. I recently experimented with Claude, an AI assistant, attempting to create custom XML prompts for more refined outputs. Despite my optimism, I soon felt lost in the complexity. This feeling of […]

Farm Trips for Employees Are ‘Life-Changing’

Yesterday we looked at how Keurig Green Mountain strives to be one of the best places to work. One of the ways Keurig Green Mountain boosts engagement is sending employees on “source trips” to coffee-growing nations to see the company’s supply chain for themselves. Employees have described the experience as life-changing. Steve Bruce, host of […]