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customer harassment

Tips to Limit Risk of Employee Harassment by Customers

Most employers are equipped to respond to employee allegations of harassment by coworkers or managers. There are added levels of difficulty, however, when they complain about harassment by a customer, contractor, or other visitor to the business. A federal court of appeals recently ruled a Harrah’s Casino employee can go to trial on her claims […]

When a Candidate Is Nervous

If you’ve been interviewing job candidates for a while, you’ve probably come across a nervous candidate. A case of the interview jitters runs the gamut, from the person who can barely speak to the person who can’t stop talking. Other signs of nervousness include fidgeting, sweating, the shakes, and clumsy behavior.

Diabetes Prevention: How Employers Can Save Lives and Money by Using a Simple Program

Employees who have diabetes cost companies twice as much as healthy employees.  A report from the American Diabetes Association shows that diabetes costs the country roughly $245 billion a year in lost work, wages and medical costs. The federal government has created healthy-living programs and conducted research over the year to stop the diabetes epidemic […]

leadership

The 3 Leadership Imperatives: Leadership as a Craft

This is the second in a series of three articles dedicated to the wonderful men and women who likely have not read the latest bestseller on leadership but still get up every morning committed to making a real difference in the work, careers, and lives of others. This series will explore the universal, timeless principles […]

Gen X Workers Demanding Specific Benefits from Employers

In the modern workplace, each generation brings its unique set of needs and preferences. As we and many other observers have previously explored, the millennial and Gen Z cohorts have their distinct desires. But what about Generation X? The ‘Sandwich’ Phase Currently navigating the “sandwich” phase of life, Gen Xers are juggling responsibilities for their […]

Ghosting Tales: A Mini-Series – Part 3

In a recent article we explored the concept of ghosting, where an applicant that would have been a good fit and maybe even has accepted an offer just vanishes without a word. Thanks to a collaboration with recruiters at Addison Group, we have a special three-part series. Each part will include one ghosting tale. If […]

Waiving Departing Employee’s Notice Period Can Raise Discrimination Concerns

In a recent article, we looked at the pros and cons of letting soon-to-be-departing employees work the duration of their notice period or whether it’s better to cut ties quickly. Of special concern to many HR managers is whether waiving the notice period can somehow be considered discriminatory. Coincidentally, the Iowa Court of Appeals just […]

‘Ur’ Hired: Why You Should Be Texting Job Candidates

The job interview process is getting longer. Although there are many reasons for this increase—including more thorough “screening methods” such as group panel interviews, background checks, and skills tests—one of the biggest delays for recruiters comes at the very onset of the interview process, where screening a high volume of candidates is bogged down by waiting for qualified applicants to call back.