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4 Ways to Boost the Customer-Employee Bond

In part one of this article discussed how the level of connectedness between your employees and customers plays a growing role in your organization’s customer-retention success. Today we examine some employee-centric client strategy.

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Time to Refocus Training on Remote Work?

Currently, huge numbers of American workers are working remotely as a way to promote social distancing and slow the spread of COVID-19. Employers’ mind-set has been that the current situation is a necessary temporary measure as we ride out the worst of the pandemic. However, as the virus is rebounding in many states where social […]

Creating Sustainable Change Through Ripples of DEI: Calling People In, Instead of Calling People Out

Anu Mandapati is Vice President, Head of Diversity, Equity and Inclusion at Talking Talent, an organization focused on “creating workplaces where everyone can belong and grow.” It’s proven to be a perfect fit for Mandapati who says: “I create communities so people feel included. I’ve always brought people together, personally, and professionally.” Mandapati has 20 […]

Differing Expectations on the Impact of AI on Human Jobs

With the explosion in generative AI (GenAI) technology in recent years, observers have repeatedly been awed by the capabilities of this new technology, which can seemingly do just about anything humans can do, only much faster. That necessarily raises interesting questions about the impact of AI on human employment. Interestingly, there can be a significant […]

A Simple Morale Booster for Your Workplace: Check-in, Tap-in

Employers spend a lot of time thinking about how to boost employee morale. The solutions range from bonuses to better benefits to recognition awards. But there’s a simpler and more effective way—namely, conducting a regular “check-in” with your employees or colleagues and “tap-in” to what they are doing. Check-in, Tap-in Solution In her article “The […]

How Managers Can Address ‘Bare Minimum Mondays’

On the heels of “quiet quitting” and “quiet firing,” “Bare Minimum Mondays” is the latest workplace trend sweeping social media. Bare Minimum Mondays promote prioritizing self-care and easing into the workweek, meaning productivity could take a hit if not properly managed. While the term may be new, the habit of starting the workweek off slowly […]

Using Artificial Intelligence Hiring Tools May Lead to Disability Discrimination

Employers using artificial intelligence (AI) to evaluate job applicants and employees may run afoul of laws prohibiting discrimination against people with disabilities, the U.S. Department of Justice (DOJ) and the Equal Employment Opportunity Commission (EEOC) recently warned. If your business is relying on that increasingly common technology, be sure it isn’t having a disparate impact […]