Helping Employees Deal with Toxic Customers
Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.
Tag: Culture
Make Your Organization’s Mission about Employees
When it comes to developing a solid company culture, it helps if you have a proper mission statement. After all, mission statements are not just for nonprofits anymore.
Survey Reveals HR Departments Increase Focus on Engagement, Company Culture
For the second consecutive year, from the annual SHRM Conference & Exposition, Paychex released the results of its Pulse of HR Survey, offering insights on the challenges and priorities of today’s HR leaders. The survey, which collected over 300 responses from HR leaders (managers and up) in small and midsize organizations across the United States, […]
Can AI Help Drive More Employee Engagement?
Employee engagement is as necessary to a business as a paycheck is to a worker—but the mere necessity of these two doesn’t make them effortless by default. As explained by the Institute of Employment Studies, employee engagement is a two-way street, where both the organization and the employee have the right to decide on the […]
Recruiting Top Talent in an Age of Low Unemployment Rates
With the unemployment rate at less than 4%, jobseekers are currently in the driver’s seat and are being more selective with their potential job opportunities. And now, employers must turn to more passive candidates and look at long-term goals and strategies if they’re interested in acquiring top talent.
Why Traditional Classroom Training Falls Short
Picture what it was like to go to class in school—the rigid routine of getting up early to sit and listen to lectures for what seemed like unending hours. Now, imagine going through this same experience as an adult in your workplace training program.
Linking Your Employees to Your Organization’s Mission
Mission statements aren’t just for nonprofits anymore, especially in an age where developing an influential and palpable company culture is crucial to a company’s success.
4 Groups That Are Critical to Your Company’s Culture
Are you interested in inspiring L&D initiatives and programs that will inspire a positive and enduring company culture?
If You No Longer Offer Flexible Working Arrangements, You May Be at a Disadvantage
Following trends can be a good thing or a bad thing, depending on how you look at it. If you followed IBM’s lead and stopped your flexible working arrangements, you may now be at a disadvantage for recruiting workers.
The HR Professional as an Experience Designer
As Courtney Branson writes for HR Daily Advisor, the role of HR is undergoing a transformation. That probably doesn’t come as a surprise to those serving in HR roles—it’s a profession that has been impacted significantly over the past few years by technology, as well as the economy and other forces.