Tag: employee complaints

AI is Changing Employee Complaints and Requests—Here’s How to Respond

Artificial intelligence (AI) use is now pervasive, and the era of AI-generated employee communication has arrived. Employers are increasingly encountering emails and letters that feel a little too polished, unusually structured, or strangely impersonal, not to mention completely different from any other communication they’ve ever received from employees. Many employees are turning to AI tools […]

Most Common Employee Complaints to HR

Both HR professionals and managers are well aware of the tendency for employees to complain. And, while neither group enjoys dealing with complaints, it can’t be avoided. Some of the complaints could be avoided, though, by being aware of the most common frustrations facing employees and taking steps to head them off before complaints begin. […]

investigations

Workplace Investigations: A Q&A with Susan Fentin

As an HR manager, you should be thoroughly investigating every complaint that comes across your desk. And, it’s important to investigate allegations of wrongdoing in a timely manner, but you run the risk of cutting some key corners if you act too quickly.

Ontario court awards 3 types of damages in sexual harassment case

by Hannah Roskey An employee who was repeatedly sexually harassed by her coworker sued her employer after being terminated. In addition to normal damages for wrongful dismissal she was awarded $60,000 for “moral damages” by the trial judge, plus damages for the employer’s violation of human rights laws. In Doyle v. Zochem Inc., 2017 ONCA […]

Get involved or steer clear? What’s HR to do when complaints roll in?

Ahh, the human resources department. The place where compassionate, friendly people solve problems in the workplace. A place filled with intelligent professionals uniquely qualified to turn conflict into comfort. Or maybe that’s not what the HR department should be at all. Maybe HR should empower others to handle certain workplace issues on their own rather […]