Helping Employees Deal with Toxic Customers
Anyone who has worked in customer service knows that some customers can be extremely difficult, demanding, and even toxic. These customers can be abusive to customer service staff.
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Having Trouble Finding Top Talent? Try These Tips for Talent Retention, Instead
As we’ve previously reported, counteroffers to retain workers can backfire, leading the employee to leave your company within 2 years of receiving a raise. If you’re having trouble recruiting new workers to your company, try improving your talent retention strategy to keep your workers from jumping ship.
Leading Innovation: Creating an Environment Where Creativity, Invention, and Change Can Flourish
The difference between stagnant organizations and dynamic ones is clear: In dynamic organizations, ideas are readily surfaced, developed, and implemented—and leadership makes all the difference.
Is Your Company Ready for the Era of Intelligent Automation?
The age of Intelligent Automation (IA), defined as artificial intelligence combined with process automation technology, is becoming increasingly realistic as new advances to devices and software become commonplace in our professional and personal lives. This quickly approaching era will see the use of robotic process automation (RPA), artificial intelligence and advanced analytics technologies to automate […]
A Refresher Course on FMLA Return-to-Work
In my opinion, the Family and Medical Leave Act (FMLA) remains one of the most (if not the most) difficult employment laws to administer. The federal regulations are lengthy and detail-oriented, setting forth various compliance deadlines, rules, and (of course) exceptions.
In Case You Forgot: Your Employees Are Job-Hunting
New research shows that most of your employees are probably on the prowl for a better job.
Make Your Organization’s Mission about Employees
When it comes to developing a solid company culture, it helps if you have a proper mission statement. After all, mission statements are not just for nonprofits anymore.
NLRB’s New Guidance Loosens Reigns on Handbooks
Earlier this year, we predicted that the National Labor Relations Board (NLRB) would be “loosening the reins on employer handbook rules.” We can finally tell you exactly how much the reins have been loosened because the NLRB’s General Counsel has outlined the standards the Board will follow when assessing employers’ personnel policies. Overall, you will […]
Survey Reveals HR Departments Increase Focus on Engagement, Company Culture
For the second consecutive year, from the annual SHRM Conference & Exposition, Paychex released the results of its Pulse of HR Survey, offering insights on the challenges and priorities of today’s HR leaders. The survey, which collected over 300 responses from HR leaders (managers and up) in small and midsize organizations across the United States, […]
Why a Marketer Mind-Set Is Essential in Fueling Your Employee Referral Program
The best source of hire continues to be employee referrals.