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Understanding the Resistant Learner

“Oh yeah? Make me!” Sound familiar? Resistant learners are a constant potential challenge during training, but they can be effectively handled with the right tools. First, you need to understand what’s going on in their brains, says Ancestry.com’s Laura Arellano, CPLP.

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3 Reasons Why L&D and HR Pros Should Use Chatbots

According to one Gartner report, by 2021, chatbots will take over, with more than 50% of enterprises spending more per annum on bots and chatbot creation than traditional mobile app development. And this is especially the case for competitive learning and development (L&D) and Human Resources (HR) departments, which will rely heavily on chatbots.

Setting the Record Straight on “Reverse Discrimination” Claims 

On June 5, 2025, the Supreme Court decided Ames v. Ohio Department of Youth Services. The case’s core question asked: do employees of traditional “majority” groups need to establish additional requirements in order to prove a Title VII claim? This seemingly simple question had frequently divided federal courts across the country. The Court’s unanimous opinion, […]

‘You’re Fired–You’re Too Attractive to Work Here’

Special from Atlanta—SHRM Annual Conference and Exhibition In yesterday’s Advisor, attorney James McDonald explained the legal pitfalls of one kind of lookism—“You’re too unattractive to work here.” Today, he tackles the opposite—“You’re too attractive to work here”—plus we introduce the HR policy guru, SmartPolicies. The Other Side of Lookism: I’m Too Sexy McDonald, who is […]

HR Query: How Job Candidates Can Stand Out in a Competitive Hiring Market

In this week’s HR Query, Amanda Hahn, Chief Marketing Officer at HireVue, and Greg Lewis, Career Advisor at University of Phoenix, share key tips from the hiring experts at HireVue and career advisors at the University of Phoenix on ways to demonstrate confidence and taking control of the interview process. How to demonstrate confidence in […]

‘Ghosting’ Is Becoming More Prevalent in the Hiring Process

Ghosting is becoming a common theme for 2018—as we’ve recently highlighted in a three-part series—and new research released by Clutch, a B2B ratings and reviews firm, shows that more than 40% of candidates say it’s reasonable to ghost a company during the hiring process. With more candidates ghosting companies, it leaves you wondering: What makes […]

Zappos Is NOT About Shoes—Top 10 Ways to Great Customer Service

It’s not about shoes, says Zappos CEO Tony Hsieh, it’s about stories. (See yesterday’s issue for a great Zappos’ customer service story.) It’s about creating more memories, says Hsieh. Hsieh uses the Las Vegas example of Cirque du Soleil. They totally redefined circus with their extraordinary sets and movements, but they didn’t get there by […]

Navigating Recent Changes to California Wage and Hour Laws

The recent changes to California’s wage and hour laws have significant implications for employers operating within the state. While the reforms are aimed at providing clearer guidelines for employers, there are still complex issues that HR professionals and employment lawyers must address. Key updates that affect your organization and what you can do to stay […]

How to Protect Your Company from Family Responsibilities Discrimination Lawsuits

By Cynthia Thomas Calvert Just My E-Pinion Today, E-pinions features a guest columnist. Cynthia Thomas Calvert is an employer-side attorney and Deputy Director of the Center for Worklife Law, a non-profit organization specializing in the emerging issue of family responsibilities discrimination …and the rising number of lawsuits it’s engendered. Here’s what she has to say: […]

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Employers in limbo as government entities differ on meaning of laws

by Burton J. Fishman When the U.S. Supreme Court opened its new term on October 2, 2017, the legal world was knocked off its axis. In a rarely seen occurrence, the solicitor general, speaking on behalf of the United States, and the General Counsel of the National Labor Relations Board (NLRB) took opposing positions on […]