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Andy for the Win!

Litigation Value: More fodder for everybody’s negligent retention suit as Dwight shows more predilections toward violence in the workplace, but otherwise, not much litigation expected from this episode – just a host of employee morale issues. I’m sure Robert California will be harassing someone before long, though. Well, friends, the wait is finally over – […]

Hostile Work Environment: Employee Warned to ‘Find God’ or ‘Go to Hell’

Claims of unlawful religious discrimination under Title VII of the Civil Rights Act of 1991 may involve your unwillingness to reasonably accommodate an employee’s religious practices, oral or physical harassment, or unwelcome imposition of religious views or practices on an employee. A hostile work environment can exist when the workplace is permeated with discriminatory intimidation, […]

Progressive Discipline: What Supervisors Need to Know

You can’t … and you shouldn’t want to … just terminate problem employees. There’s a better way. Here’s how to train on it. Attendance problems. Poor job performance. Safety violations. Abuse or theft of company property. If you’ve got problems like these at your workplace, you’re far from alone. But more important than knowing that […]

FMLA Certifications: What You Need to Know

By Marylou Fabbo, JD The moment every supervisor and HR professional dreads … an employee comes into their office and says they want (or need) to take FMLA leave. The knee-jerk reaction may be to approve the leave in order to avoid a possible claim of FMLA interference or retaliation, but denying a request for […]

Training Your Seasonal Customer Service Team

Yesterday’s Advisor presented 3 tips for improving your information technology (IT) training; today we’re taking a look at best practices for training seasonal customer care representatives. While the holidays may be over, the busy summer season will soon be here!

Do You Know What Your OSHA Training Requirements Are?

For the Occupational Safety and Health Administration (OSHA), the most important goal of occupational safety and health training is the long-term reduction of injury and illness among workers. The immediate effectiveness of training is measured through inspections, test scores, surveys, and observing how workers demonstrate the task they have learned. Long-term effectiveness is measured by […]

Challenging Times in Canada Present Opportunities for Creative Solutions

by Katie Clayton In this economic climate in Canada, many employers are being forced to find ways to reduce costs, which often means layoffs. But layoffs don’t have to be the only answer — you can reduce costs without losing valuable employees. One way businesses can do so is to slightly reduce their employees hours […]